DroneDeploy, the robotics and visual intelligence platform for the built world that is used on over 3 million jobsites across more than 180 countries, is now a part of Procore Technologies Inc., the global provider of construction management software. As a leader in reality capture and robotic automation, DroneDeploy delivers the visual intelligence that bridges the built world—from active construction sites to operational assets—and the digital world, providing critical, real-time visibility into daily operations.
Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals and we’re looking for talented people to help us build together.
We are looking for a Customer Success Manager to manage a high-volume portfolio (~70+ mid-market AEC accounts) and drive customer health, adoption, retention, and revenue expansion. As the CSM, AEC Mid-Market on our AEC Customer Success team, you will work closely with Sales, Solutions, Services, Product Support, and Product Management to align our reality capture platform to customer outcomes. Your strengths in portfolio management, consultative engagement, and cross-functional collaboration will drive your success.
You will report to the Manager, Customer Success and will be based in Austin, Texas, aligning to U.S. Central/Eastern core collaboration hours with ~15–20% domestic travel.
What You’ll Do
Manage a portfolio of ~70+ mid-market AEC customers, with clear ownership for health, adoption, retention, and growth to maximize time-to-value.
Build and execute account plans that achieve portfolio-level revenue growth (target ~20% YoY) and strong net/gross retention.
Lead onboarding and early lifecycle motions to establish core workflows, effective training, and rapid platform realization.
Monitor usage and health signals to intervene early, addressing adoption gaps, risks, and new opportunities proactively.
Co-own renewals with Sales by forecasting, preparing, and running reviews to drive timely execution of contracts.
Identify and qualify expansion opportunities (license growth, new units, add-ons) and partner with Sales to secure them.
Act as a trusted advisor on reality capture workflows and program design for AEC customers.
Represent the voice of the customer to Product, Support, and Services, providing structured feedback and use-case insight.
Coordinate with Support and Services to resolve issues quickly and maintain confidence in the platform.
Utilize Salesforce, Gong, and Glean to prepare for meetings, capture insights, and maintain clear documentation.
What You Bring
3+ years in B2B Customer Success, Account Management, or a similar customer-facing SaaS role to bring proven experience in driving retention and growth.
Proven track record of managing and growing a defined book of business across a sizeable portfolio of accounts with structured planning.
Strong consultative, data-driven approach to customer engagement, value realization, and business outcome alignment.
Excellent written and verbal communication skills across field users, operations, and executive leadership.
High CRM discipline and a strong habit of clear, timely documentation using tools like Salesforce, Gong, and collaboration platforms.
Ability to obtain a USA Part 107 Drone License within the first 90–120 days of employment and maintain it throughout employment.
Ability and willingness to travel domestically ~15–20% for customer visits and company events.
Strong-fit Background Might Include
B2B SaaS Customer Success Management / Account Management
AEC (Architecture, Engineering, Construction) Industry Operations or Technology
Drone / Reality Capture Program Management
Construction Field Management or Jobsite Technology Specialist
Base Pay Range:
81,739.01 - 112,391.10 USD AnnualThis role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
For Los Angeles County (unincorporated) Candidates:Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
Skills Required
- 3+ years of experience in B2B Customer Success, Account Management, or a similar customer-facing SaaS role
- Proven track record managing and growing a defined book of business across a sizeable portfolio of accounts
- Structured account planning experience focused on retention, growth, and customer outcomes
- Strong consultative and data-driven approach to customer engagement and value realization
- Excellent written and verbal communication skills with field users, operations teams, and executive leadership
- Strong CRM discipline and clear, timely documentation using tools such as Salesforce, Gong, and collaboration platforms
- Ability to obtain a USA Part 107 Drone License within 90–120 days and maintain it during employment
- Willingness to travel domestically approximately 15–20%
- B2B SaaS Customer Success Management or Account Management background
- AEC industry operations or technology experience
- Drone or reality capture program management experience
- Construction field management or jobsite technology specialist experience
Procore Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procore Technologies and has not been reviewed or approved by Procore Technologies.
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Healthcare Strength — Health coverage includes an Anthem Blue Cross PPO with broad coverage and low premiums, alongside dental, vision, disability, and life insurance. Mental‑health resources and a wellbeing stipend further support overall care.
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Leave & Time Off Breadth — A values‑driven, non‑accrual PTO approach, 12 paid holidays, and an annual company‑wide Wellness Week indicate generous time‑off options. Hybrid/remote flexibility is also highlighted in many roles and locations.
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Parental & Family Support — Fertility benefits (e.g., via Progyny on some plans) and cash support for adoption and surrogacy are available for eligible U.S. employees. Paid parental leave and structured return‑to‑work programs are also described.
Procore Technologies Insights
What We Do
At Procore Technologies, we’re collectively building towards what’s next for our employees, industry, customers, and global communities. Our cloud-based construction management software streamlines the entire lifecycle of a construction project, connecting field and office teams, centralizing data to mitigate risks, providing real-time financials, and more to help clients efficiently build everything from skyscrapers to hospitals to airports. Procore was founded in 2002, and we’ve since grown into a global company of groundbreakers working throughout North America, EMEA, and APAC. Coming together from across diverse backgrounds to be our best, we embrace a culture of ownership and excellence that gives our teams the tools to grow and thrive as they shape their careers – and the Procore of tomorrow. To learn more about Procore and how you can build what comes next for your career, visit us at https://careers.procore.com/.
Why Work With Us
We make each other better at Procore. Here, your career is not pre-defined and it can take many paths. While you own your career, we provide you with the support and opportunities to help you succeed. You can help us transform an industry while you are transforming your career.
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