Top Customer Success Jobs

Manages named customer accounts for Dynatrace Digital Experience Management solutions, driving product adoption, usage training, renewals, and account growth. Builds executive and stakeholder relationships, conducts account reviews, coordinates with sales, escalates critical issues, defends against competition, and identifies expansion opportunities. Serves as a trusted customer advocate while maintaining engagement records and supporting reference accounts. Travel is required as needed.

Manage customer success for assigned enterprise accounts using Dynatrace solutions. Responsibilities include driving product adoption, delivering technical enablement and usage training, managing subscription renewal strategies, conducting account reviews, escalating critical issues, coordinating with sales, identifying growth opportunities, building customer references, and serving as a trusted customer advocate. Travel is required as needed.

Owns customer success strategy and executive relationships for a highly strategic enterprise customer supporting LA28 Olympics operations. Leads customer intake, requirements clarification, solution coordination, project tracking, risk communication, billing validation, reporting, and cross-functional execution across sales, engineering, operations, finance, legal, and program management teams.

Manage and grow federal government, DoD contractor, and MSP accounts using NinjaOne’s IT management platform. Responsibilities include customer retention, expansion, consultative selling, procurement and compliance guidance, relationship management, forecasting in Salesforce, and advising on FedRAMP, CMMC 2.0, and federal IT modernization. The role requires strong federal account management experience and is hybrid in Tampa or Austin four days per week.

Manages post-sales relationships for government and enterprise accounts, overseeing onboarding, product adoption, account health, issue resolution, renewals, and expansion. Builds executive relationships, conducts business reviews, monitors performance metrics, coordinates cross-functional teams, mitigates churn, and identifies upsell and cross-sell opportunities in partnership with sales and solutions engineering.

Lead adoption, implementation, configuration, and value realization for platinum-level Armis customers. Build trusted relationships with technical and executive stakeholders, advise on security posture and platform utilization, coordinate cross-functional teams, and align deployments with business use cases. Serve as the customer advocate and technical subject matter expert while identifying expansion opportunities and supporting successful platform operationalization.

As a Customer Success Manager, you'll lead customer onboarding and renewals, ensuring adoption of AI in legal workflows and developing relationships with key stakeholders.

Own the end-to-end customer lifecycle for Robin’s B2B SaaS customers, including onboarding, relationship management, adoption, renewals, and expansion. Drive retention and revenue goals through account planning, usage analysis, executive business reviews, and advocacy development. Partner with Support, Product, Engineering, Sales, and Marketing to resolve issues, communicate roadmap value, and deliver customer feedback. Manage a multi-million-dollar book of national and multinational accounts.

Own the full customer lifecycle for complex B2B SaaS accounts, including onboarding, adoption, renewal, expansion, and risk mitigation. Manage multi-stakeholder relationships, lead executive business reviews, demonstrate ROI, and drive retention and growth. Partner with Support, Product, Engineering, and Marketing to resolve escalations, develop customer advocates, provide feedback, and improve team playbooks. Mentor peers and use AI tools to enhance account research, reporting, and customer success workflows.

Leads Dynatrace’s North America Customer Success organization, including Customer Success leaders, CSMs, and Technical Account Managers. Drives retention, renewals, consumption, adoption, and net revenue retention while serving as an executive sponsor for strategic customers. Builds scalable processes, develops leaders, partners with Sales and Product, uses customer health data to identify risks and growth opportunities, and advocates for customers across the company.

Manage a high-volume portfolio of Datadog customers, driving product adoption, retention, renewals, and growth. Build strategic customer relationships, identify usage trends and renewal risks, handle support and billing requests, negotiate upsell and cross-sell opportunities, and advise customers on effective product use. Collaborate with support, product, finance, and legal teams while communicating fluently in Spanish.

Manage a high-volume book of Datadog customers by building strategic relationships, driving product adoption, supporting retention, identifying renewal risks and growth opportunities, and advising customers on effective product use. Handle technical support escalations, billing questions, and enablement requests while collaborating with support, product, finance, and legal teams. Negotiate contract terms and pricing for upsell and cross-sell opportunities.

Leads the Americas customer success organization, overseeing strategic portfolios, retention, adoption, advocacy, and net revenue retention. Develops customer success teams, manages account health and churn risks, builds executive relationships, designs adoption programs, and coordinates with sales, support, product, and professional services. Uses analytics, customer health scoring, dashboards, and SaaS metrics to improve customer outcomes and business performance.

Own end-to-end relationships with complex Commercial and Investment Bank clients. Partner across banking, sales, treasury, implementation, service, and KYC to manage onboarding, implementations, escalations, product discussions, strategic reviews, and growth opportunities. Coordinate cross-functional projects, present data-driven relationship reviews and RFP responses, resolve issues, manage competing priorities, and improve client service delivery through technology, process improvement, and consultative partnership.

Manages strategic relationships with complex enterprise Managed Services customers, driving adoption, satisfaction, retention, renewals, and expansion. Develops success plans, monitors KPIs, handles escalations, coordinates technical and operational resolutions, and communicates with executive stakeholders. Partners with sales and internal teams to align services with customer needs, identify growth opportunities, improve service delivery, and resolve issues. Coaches junior customer success professionals and leads internal initiatives.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Supports Customer Success Managers by assisting property managers, building owners, and supers; preparing savings reports; analyzing customer data and dashboards; identifying issues and trends; maintaining CRM records; executing playbooks; and driving platform adoption. The role involves troubleshooting, relationship building, cross-functional collaboration, and helping customers operate heating systems efficiently.

Manage the end-to-end client experience for 20–30 data research accounts, from project kickoff through delivery and renewal. Coordinate panel, research, data science, and product teams to deliver projects on time and within budget. Drive adoption of MFour Studio and DANI, identify upsell opportunities, build client relationships, and present data-driven insights. The hybrid role requires quantitative research, large dataset analysis, questionnaire design, client communication, and SaaS/DaaS customer journey experience.

Manage the full customer lifecycle for Fortune 500 and high-growth startup accounts, including onboarding, implementation, adoption, retention, renewals, and expansion. Build trusted relationships with technical and executive stakeholders, identify growth opportunities, mitigate account risks, simplify technical concepts, and communicate customer feedback to Product and Engineering. The role is based in Radar’s NYC headquarters Monday through Thursday, with remote work available Fridays.

Manage a portfolio of commercial customers, drive platform adoption, deliver success plans and executive business reviews, monitor account health, and address customer risks. Serve as a product expert, train customers, map workflows to software functionality, coordinate cross-functional support, and identify retention, referral, and expansion opportunities. Contribute to customer success playbooks, segment insights, and best practices in a fast-paced software startup.

Leads the enterprise Customer Success organization, managing multiple teams and people managers. Owns customer retention, expansion, adoption, advocacy, KPI achievement, executive relationships, escalations, and customer experience. Partners with Sales, Services, Product, and internal stakeholders to improve processes, develop talent, drive platform value, and achieve commercial outcomes across the assigned book of business.

Leads Braze’s enterprise Customer Success organization, managing multiple teams and people managers across customer portfolios. Responsibilities include hiring, coaching, performance management, executive customer relationships, escalations, renewals, expansion, platform adoption, advocacy, KPI achievement, process improvement, and cross-functional collaboration with Sales, Services, Product, and other internal teams.

Leads the enterprise Customer Success organization, managing multiple teams and people managers across locations. Owns customer retention, expansion, adoption, advocacy, KPI achievement, executive relationships, escalations, and customer satisfaction. Partners with Sales, Services, Product, and internal stakeholders to improve processes, demonstrate customer value, and drive commercial outcomes. Responsible for hiring, team development, performance management, organizational efficiency, and strategic direction as part of the senior leadership team.

Leads enterprise Customer Success operations across multiple teams, owning customer retention, expansion, adoption, advocacy, KPIs, and executive relationships. Manages people managers, recruits and develops talent, mitigates account risks, drives customer value and ROI, partners with Sales, Services, and Product, and improves processes, reporting, and customer lifecycle practices.