Top Customer Success Jobs

Owns post-sale relationships for strategic ServiceNow accounts, advising C-suite stakeholders, leading complex transformations, driving adoption, retention, renewals, and expansion. The role provides executive guidance, manages escalations and risks, coordinates customer success teams, develops governance models, identifies services opportunities, and mentors internal resources. It also requires translating business strategy into ServiceNow solutions and applying AI responsibly to optimize workflows and strategic decisions.

Own a portfolio of post-sale customers, serving as their primary liaison and driving security-focused success plans, deployment, adoption, configuration, risk mitigation, renewals, and expansion. Partner cross-functionally with Sales, Product, Engineering, and executives; advise customers on security posture and integrations; build scalable playbooks and AI workflows; and mentor other CSMs.

The Customer Success Associate supports onboarding, customer inquiries, technical troubleshooting, and CRM management to enhance customer satisfaction and retention.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Lead AlertMedia’s global Customer Success organization, setting strategy, developing talent, driving adoption and retention, and strengthening executive customer relationships. Modernize customer lifecycle processes with AI-enabled workflows, champion customer insights across Product, Engineering, Sales, and Marketing, and deliver measurable customer satisfaction, expansion, and advocacy outcomes.

Owns strategic post-sale relationships with major U.S. Federal customers, advising C-suite stakeholders on ServiceNow platform value, adoption, transformation, retention, and expansion. Leads complex multi-workstream programs, governance, risk mitigation, change management, and executive communications. Partners with Sales, Delivery, and Customer Success teams to identify services opportunities, resolve escalations, improve satisfaction, and prevent churn while mentoring internal teams and guiding responsible AI adoption.

Manages enterprise customer relationships after purchase, guiding adoption, value realization, expansion, and retention for Atlassian solutions. Develops success plans, conducts executive business reviews, identifies risks, supports strategic outcomes, and represents customer feedback internally. Requires business-fluent English and Spanish for customers across Latin America and the United States, plus experience with complex SaaS portfolios, Jira, Confluence, JSM, Gainsight or similar CRM, Salesforce, and Tableau.

Leads Customer Success, Deployments, and Support for an enterprise healthcare software company. Owns customer retention, net revenue retention, adoption, ROI, delivery speed, executive relationships, and expansion. Builds scalable post-sales strategy, processes, leadership structure, and talent systems while partnering with Product, Engineering, and Growth. Requires extensive enterprise implementation experience, healthcare understanding, and 40–50% customer-site travel.

Own and scale Customer Success operations by improving Salesforce CRM management, customer lifecycle visibility, playbooks, workflows, reporting, onboarding, training, and operating rhythms. Develop scalable processes for implementation, customer health, renewals, expansions, and business reviews. Lead incentive structures, automate manual workflows, maintain knowledge resources, and drive cross-functional operational projects across Customer Success, Implementation, Product, Sales, Marketing, and Operations.

Lead GC AI’s global Customer Success and Support organization through rapid growth. Own post-sale strategy, team structure, staffing, compensation, support operations, customer tiering, onboarding, renewals, expansion, retention, escalations, advisory programs, and customer feedback loops. Build dashboards and health scores, partner with Sales on revenue retention, and collaborate with Product and Engineering to convert customer insights into roadmap priorities.

Manage a portfolio of programmatic accounts, leading client communications and campaign performance improvements while collaborating with cross-functional teams.

Leads CRM Customer Success for a $3M–$4M client portfolio, owning client relationships, account strategy, P&L performance, contract fulfillment, revenue growth, and profitability. Develops strategic marketing partnerships, supports new business, mentors Client Success Managers, and improves team performance and operational efficiency. The role requires managing complex enterprise and multinational accounts, communicating with senior stakeholders, and working hybrid in Atlanta.

Own and grow an international customer portfolio by driving product adoption, retention, cross-sell, upsell, and quarterly net revenue retention. Build relationships with customer decision-makers, support international expansion, identify risks, facilitate sales opportunities, and advocate for customer needs internally. Collaborate with Marketing, Sales, Product, Operations, Onboarding, and International Consultants to improve customer outcomes, influence product direction, streamline processes, and scale best practices.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Leads customer success for approximately half of ServiceNow’s US manufacturing portfolio, owning customer outcomes, retention, renewals, revenue growth, AI adoption, and go-to-market execution. Manages CSM and CSE teams, engages manufacturing CIOs and board-level executives, drives expansion and platform adoption, develops portfolio KPIs, and partners across Sales, Product, Delivery, and Engineering. The role requires general management of a $400M+ book of business, executive presence, data storytelling, recognized thought leadership, and extensive technology or SaaS customer success leadership.

Owns the post-sales lifecycle for enterprise customers, serving as their primary advocate and coordinating onboarding, adoption, value realization, renewals, escalations, and issue resolution. Develops success plans, monitors account health, drives product usage, manages cross-functional teams, communicates with executive stakeholders, and delivers proactive recommendations and root cause analyses. Requires strong enterprise account management, escalation leadership, communication, and collaboration skills, with occasional travel and flexibility outside standard business hours.

Own enterprise B2B SaaS accounts from implementation through adoption, renewal, and expansion. Lead multi-location deployments, training, executive relationships, QBRs, adoption reporting, and expansion opportunities. Partner with engineering on integrations and workflows, provide product feedback, and build the customer success playbook. Regular travel to customer sites and conferences is required.

Manage a portfolio of clients by driving onboarding, product adoption, renewals, and expansion. Develop success plans, monitor account health, lead client meetings and usage campaigns, configure integrations and reports, educate users, provide product feedback, and collaborate with Sales and internal teams. The role includes forecasting, reporting, webinars, documentation, and approximately 10% travel for client meetings and conferences.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Leads JumpCloud’s global post-sale organization of 100+ across Customer Success, Technical Support, Professional Services, and Account Management. Owns retention, NRR, NPS, CSAT, onboarding, expansion, operational scaling, and AI-first automation. Partners with Product and Engineering to convert customer feedback into roadmap improvements, manages five direct reports, and presents metrics to executive leadership and the board. Requires significant SaaS leadership experience across SMB, Commercial, and Enterprise segments, global team management, analytical rigor, and approximately 30% domestic and international travel.

Manage issuer customer relationships in the credit card portfolio, develop growth strategies, analyze performance data, and provide recommendations. Build scalable customer success processes, playbooks, and automation while leading strategic reviews and collaborating with finance, analytics, marketing, and product teams. The role requires strong communication, analytical ability, CRM workflow experience, and comfort working in ambiguous environments.

Owns commercial performance, retention, expansion, adoption, and customer outcomes across strategic manufacturing accounts. Acts as the primary post-sales executive for C-suite stakeholders, develops ServiceNow transformation roadmaps, leads complex cross-functional governance, drives AI and platform adoption, presents data-driven value narratives, and operationalizes customer health metrics. The role requires extensive enterprise SaaS or consulting experience, strong executive presence, manufacturing industry knowledge, and the ability to travel domestically as needed.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Partners with account managers to guide customers through BlackLine adoption, digital transformation, process optimization, training, change management, and roadmap development. Provides consulting, solution design, executive strategy sessions, and thought leadership using expertise in accounting, internal controls, financial analysis, invoice-to-cash, and intercompany operations. Drives customer adoption, expansion, retention, and improved customer experience.

Leads global Customer Success Operations across CSM, CSA, professional services, and transformation functions. Owns operating rhythms, forecasting, planning, health models, capacity design, routing, utilization, adoption insights, and AI-enabled success motions. Builds and develops a global operations team while partnering with Sales, Finance, Systems, Data, Partners, and Enablement to improve retention, adoption, scalability, and operational performance across a global B2B SaaS organization.