Top Customer Success Jobs in Richmond, VA
The Senior Client Success Manager will develop strong client relationships, drive product adoption, track account metrics, analyze performance data, negotiate contracts, and minimize churn. They will also collaborate with internal teams to advocate for client needs and build effective business strategies for long-term client retention and growth.
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The Customer Service Representative will assist Garner members with their healthcare needs through phone, chat, and email. Responsibilities include educating members, managing inquiries, documenting processes, and relaying feedback to improve services while maintaining a detail-oriented understanding of health benefits and insurance.
As a Customer Research Advisor at Dscout, you will collaborate with clients to help them design and execute research projects using the Dscout platform. Responsibilities include training clients, offering research design recommendations, and providing ongoing support while advocating for their needs within the company.
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The Regulatory Specialist will ensure all pet food/supplement products comply with regulations, reviewing ingredients, claims, and labels, maintaining registrations, auditing contract manufacturers, and advising on regulatory requirements, while also supporting international compliance as necessary.
The Customer Success Manager IV at GHX will drive account plans to enhance customer utilization of GHX solutions, improve satisfaction, and retain customers. They will work cross-functionally to achieve client goals, identify risks, and foster strong business relationships, while also identifying upsell opportunities.
As a Senior Customer Success Manager at Superhuman, you will manage a portfolio of Mid-Market accounts, ensuring successful onboarding, product adoption, and customer satisfaction. You will work to define best practices, advocate for customer needs, and drive retention and expansion efforts while providing insights to the Product team.
The Policy Governance Specialist at CrowdStrike will be responsible for leading information security policy, standards, and management processes within the Governance, Risk, and Compliance (GRC) program. The ideal candidate will proactively improve information security policies to support a secure and empowered environment, address security risks, and achieve control objectives defined in the GRC program.
The Technical Account Manager (TAM) is responsible for establishing post-sales relationships with EDB's complex customers, providing technical leadership on Postgres initiatives, and ensuring positive customer experiences. The role involves consultative engagement, assisting with strategy development, and coordinating internal and customer teams to maximize the value of Postgres investments.
The Customer Success Manager will manage a portfolio of SaaS clients, ensuring net retention and satisfaction. They will communicate effectively with C-suite executives and leverage project management skills while working in a fast-paced environment. Familiarity with Salesforce and various web technologies is essential, with experience in specific tools like Asana and ChurnZero as advantageous.
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As an Underwriter for Commercial Auto at Pie, you will assess medium to complex risks, make underwriting decisions, issue insurance certificates, and provide customer support. You'll utilize Pie's underwriting guidelines to evaluate risks and maintain partner relationships, while keeping informed on industry changes and participating in risk portfolio evaluations.
Top Companies in Richmond, VA Hiring Customer Success Roles
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