Top Customer Success Jobs in Richmond, VA
As a Senior Customer Success Strategy Analyst, you will partner with global customer engagement teams to analyze insights and feedback, develop strategies for customer satisfaction and loyalty, and ensure alignment with business objectives through strategic project delivery and data analysis.
The Customer Support Supervisor is responsible for ensuring exceptional customer service, fostering a positive team environment, and providing continuous feedback for improvement. This role involves leading a team and collaborating with cross-functional departments to enhance customer satisfaction and resolve complex issues efficiently.
As a Customer Experience Capacity Facilitator at Dandy, you will manage operations for customer service teams by optimizing workflows, scheduling, staffing, and maintaining operational tools to meet customer expectations. You will analyze data, identify areas for improvement, and communicate effectively with management to drive changes within the department.
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The Manager of Customer Success will lead a team of Customer Success Managers, ensuring optimal experiences for customers on the Apploi platform. Responsibilities include coaching team members, managing resources, forecasting capacity, and developing strategic success plans based on customer feedback.
As a full-time mental health provider, you will deliver mental health counseling, conduct clinical risk assessments, respond to crises, and ensure compliance with ethical standards. You will utilize data-driven practices to monitor client care quality and collaborate with teams, while managing a caseload of around 30 sessions weekly.
The Collections Specialist will make outbound calls to assist borrowers in resolving their debts, manage internal collection efforts, and improve contact center processes. The role involves navigating multiple software systems and adhering to federal and state regulations.
The Customer Success Manager at DearDoc engages with clients to ensure high product adoption and satisfaction, managing a large portfolio of accounts to exceed revenue goals. Responsibilities include driving product adoption, handling cancellations, and soliciting advocacy opportunities. The role involves consistent follow-up, conducting success calls, and providing feedback to internal teams to enhance customer experience.
As a Senior Customer Success Manager, you will work with Public Safety clients to ensure full adoption of Motorola's software, focusing on maximizing usage, value realization, and overall product satisfaction. Your role involves building relationships, understanding agency goals, and delivering tailored solutions to enhance customer experiences and outcomes.
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The Director of Customer Onboarding & Implementation will lead onboarding professionals and solutions architects to ensure the deployment of Grammarly for enterprise and educational clients. Key responsibilities include developing onboarding strategies, enhancing customer experience, establishing feedback loops, and optimizing implementation processes to ensure customer satisfaction and growth.
The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.
Top Companies in Richmond, VA Hiring Customer Success Roles
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