Top Customer Success Jobs in Richmond, VA

The Senior Customer Success Manager drives client onboarding, oversees strategic product usage, identifies upselling opportunities, and manages client relationships to enhance customer retention and satisfaction. They collaborate with internal teams to ensure client success and gather feedback for product development and improvement.

Serve as the primary point of contact for post-sales activities, customer onboarding, consultative program management, and commercial activities. Analyze customer feedback & data, deliver solutions based on best practices, advocate for customers, monitor customer health, and prioritize timely resolution of inquiries. Requires travel to customer sites and trade events as needed.

As a Customer Service Representative, you will assist Military Sailors and their families, resolve inquiries via various communication channels, utilize software applications, and contribute to customer requests while ensuring accurate data entry.

The Technical Customer Operations Manager ensures operational alignment and communication with hyperscale customers, managing technical requirements, resolving issues, and driving improvements. Key responsibilities include acting as a liaison between customers and internal teams, overseeing incident management, and monitoring performance against SLAs. The role involves project coordination, customer engagement, and maintaining compliance with operational documentation.

This position invites candidates to submit their resumes for roles that match their skill set, emphasizing a passion for improving childhood nutrition and a collaborative work environment. The role offers opportunities for diverse cross-functional collaboration and some travel, even in a fully remote setting.

The EDI On-boarding Customer Success Manager is responsible for guiding customers through the EDI onboarding process, collaborating with cross-functional teams, managing project timelines, and providing training and support related to Pipe17’s platform and EDI solutions.

As a Customer Success Manager at Seso, you will manage a territory of growers and farm labor contractors, focusing on customer adoption and relationship building. You'll advocate for customers, manage strategic projects, oversee the renewal process, and collaborate with Sales and Product teams to enhance the customer experience.