Top Remote Operations & Support Jobs in Washington DC,

Own revenue operations as a hands-on team of one, including forecasting, bookings roll-ups, GTM metrics, pipeline hygiene, weekly operating rhythms, sales commissions, deal desk activities, and compensation plans. Build AI-powered GTM tools and automations using Claude, support finance and territory planning, and provide trusted analysis to GTM leadership.

Administer Jira, Jira Service Management, Confluence, Loom, and Workato support platforms. Manage provisioning, permissions, workflows, custom fields, SLAs, automation, request queues, and access reviews. Monitor and troubleshoot Workato recipes, support citizen developers, automate repetitive administration, document configurations, and report on platform health. Complete moderately complex improvements independently while enforcing RBAC, least privilege, data privacy, and auditable processes.

Administer enterprise AI and search platforms, including Glean, Rovo, Claude, Gemini, and AWS Bedrock. Manage users, permissions, connectors, licensing, RBAC, agents, and workspace settings while enforcing least-privilege access and data-handling standards. Troubleshoot configuration and access issues, document AI deployments, monitor usage and data exposure, support business teams, report platform health, and coordinate complex builds with Security, IT Engineering, and senior technical staff.

The Senior Business Systems Analyst will gather and document CPQ requirements, analyze workflows, translate business needs into technical specifications, and facilitate communication between stakeholders and IT teams. Responsibilities include leading validation sessions, coordinating cross-functional input, documenting defects, supporting solution testing, conducting user acceptance testing, and improving CPQ processes. The role requires strong Salesforce CPQ expertise, business systems analysis experience, process documentation skills, and familiarity with Agile and Scrum methodologies.

Provide personalized customer support for product, app, and offer inquiries through email, chat, and social media. Resolve and escalate issues, maintain customer records, document interactions, recommend relevant products, and identify customer insights to improve support processes. The role requires strong communication, product knowledge, problem-solving, confidentiality, and proficiency with G Suite and Zendesk.

Leads end-to-end business analysis for U.S. Department of Veterans Affairs systems, including requirements elicitation, documentation, user stories, process models, acceptance criteria, and traceability. Serves as the liaison between business stakeholders and technical teams, supports Agile ceremonies, manages Jira backlogs, performs impact analysis, supports testing and UAT, and mentors other analysts. Ensures solutions comply with VA security, accessibility, privacy, and delivery standards.

Monitor and coordinate live marketplace operations, ensuring staffing shifts run smoothly and workers receive timely support. Manage worker communications, attendance, clock-in and clock-out accuracy, issue resolution, and customer expectations. Identify process and tooling improvements, support worker vetting and forward-filling, create standard operating procedures, and help workers use the company app. The role requires flexible rotating shifts, including mornings, evenings, weekdays, and weekends.

Own the operating system for Cloudinary’s New Business organization, including sales processes, forecasting cadence, pipeline inspection, Salesforce data quality, reporting, and GTM workflows. Lead cross-functional CRM, CPQ, RFP, pricing, and process initiatives from requirements through adoption. Partner with sales, marketing, finance, legal, enablement, and alliances to improve forecast accuracy, operational discipline, field execution, and revenue performance.

Provides high-level administrative support to a health plan president or senior business leader. Responsibilities include executive calendar management, scheduling, correspondence, presentations, travel and event coordination, board meeting preparation, expense reconciliation, reporting, project support, and confidential stakeholder communication. The role requires proactive organization, discretion, strong communication, advanced Microsoft Office and virtual meeting platform skills, and the ability to operate independently across a matrixed organization.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.

Leads workforce management strategy for multi-site data center operations. Develops staffing forecasts, schedules 24/7 coverage, aligns labor supply with infrastructure demand, and oversees workforce analytics, dashboards, budgets, and cost optimization. Owns WFM tools and integrations while driving automation and standardized processes. Partners with Data Center Operations, Capacity Planning, HR, and Finance to support hiring, maintenance, deployments, incident response, uptime, capacity, and service-level objectives.