Top Remote Operations & Support Jobs in Washington DC,

Provides hands-on IT and HRIS support for hardware, software, applications, servers, printers, and network systems. Responsibilities include troubleshooting technical issues, performing updates and backups, researching bugs and hosting options, supporting system conversions and recovery procedures, tracking service desk interactions, analyzing data integrity and system effectiveness, and assisting with application and infrastructure development. The intern also provides basic user support while meeting service desk performance standards.

Provide technical support to merchants and customers, triage tickets, meet SLAs, investigate and escalate issues, and collaborate with Engineering and Product. Build internal tools and automated workflows using Retool, Metabase, and SQL; test product fixes, improve ticket data structures, document support processes, and help scale support operations.

Manage uninsured and contractual recovery claims from review through resolution. Investigate documents and liability, contact responsible parties, negotiate settlements and payment plans, monitor payments, maintain accurate records, and refer complex files to management, collection, or legal partners. Collaborate with claims and rental operations teams while meeting recovery, service, quality, and productivity goals.

Leads Strala’s subrogation and recovery function, overseeing strategy, financial performance, investigations, negotiations, arbitration, litigation, collections, quality controls, and operational execution. Builds and develops teams, manages vendors and outside counsel, communicates with clients and carriers, and partners with Claims, Legal, Finance, Account Management, and Engineering. The role focuses on increasing recoveries, reducing cycle times and leakage, improving workflows and reporting, and implementing automation and analytics.

Maintains accurate financial records by processing transactions, accounts payable and receivable, payroll data, expenses, reconciliations, journal entries, and monthly financial reports. Supports tax filings, audits, budgeting, forecasting, and month-end close while maintaining confidential records and identifying discrepancies or control gaps.

Provides remote administrative support by managing communications, calendars, documents, records, digital files, meetings, onboarding materials, office supplies, and routine projects. The role requires accurate data entry, professional responsiveness, confidentiality, strong organization, and the ability to work independently during standard business hours.

Provides flexible administrative support, including inbox and calendar management, research, spreadsheet and CRM updates, communications, appointment and travel coordination, file organization, and stakeholder follow-up. The role requires balancing competing priorities, working independently, maintaining confidentiality, and proactively identifying issues. Success is measured by responsiveness, accuracy, work quality, and effectively reducing workload for supported team members.

Administer and secure Melita’s heavily customized Salesforce org, including users, permissions, data quality, sandboxes, deployments, releases, Flows, validation rules, reports, and dashboards. Translate business needs into scalable platform solutions, troubleshoot issues, partner with developers on Apex and integrations, support AI tools such as Agentforce and Einstein, and provide training and enablement across the organization.

Provides administrative support to commercial insurance clients by reviewing contracts, issuing certificates of insurance, auto ID cards, and workers’ compensation notices. Uses database systems to maintain renewal information, fulfills time-sensitive service commitments, protects confidential information, and follows applicable insurance regulations, company policies, and licensing requirements.

Develops and implements business process and system improvements through research, requirements analysis, process modeling, financial and risk analysis, and business case development. Leads process improvement teams, evaluates business impacts, supports user acceptance testing, reviews technical deliverables, and provides post-implementation support. Serves as a subject matter expert and mentor while facilitating stakeholder communication, change management, training, and solution recommendations.

Supervises and develops customer service staff, monitors service quality and workflows, allocates resources across service channels, maintains procedures, resolves escalated inquiries, identifies process improvements, supports budgeting, and coordinates with other departments to improve customer satisfaction and operational efficiency.

Lead Salesforce administration for Sales and Service Clouds, manage integrations and data flows, define system roadmaps, optimize business processes, document configurations, and partner cross-functionally to drive scalable GTM system solutions.

Develop and review K-12 science assessment content, including test items, passages, performance tasks, specifications, blueprints, and test forms. Use AI tools to create and evaluate accessible educational content. Coordinate writers and educators, support customer meetings, collaborate with psychometricians and development teams, and contribute to large-scale assessment planning, review, and construction.

Develops and reviews K–12 physical science assessment content, including test items, passages, performance tasks, simulations, specifications, blueprints, and test forms. Uses AI tools to create and evaluate educational content while ensuring quality and accessibility. Coordinates writers and educators, supports customer meetings, collaborates with psychometricians and development teams, and contributes to test construction and review. Some travel is required.

Provides day-to-day operational support to a brokerage team by preparing and processing documents, maintaining client and transaction records, updating systems, answering requests, supporting compliance reporting, coordinating across departments, and assisting with operational risk controls. The role requires accurate administrative work, regulatory compliance, and effective communication with brokers, finance, and risk management teams.