Top Remote Operations & Support Jobs in Washington DC,

Own the client support queue for API and business banking clients, investigate payment exceptions across wires, ACH, SWIFT, and stablecoin rails, coordinate with bank partners, monitor transactions and alerts, and communicate onboarding and account updates. The role also involves writing bug reports, creating runbooks and help center content, identifying recurring issues, and driving root-cause fixes with engineering, operations, and compliance teams.

Provides hands-on IT and HRIS support for hardware, software, applications, servers, printers, and network systems. Responsibilities include troubleshooting technical issues, performing updates and backups, researching bugs and hosting options, supporting system conversions and recovery procedures, tracking service desk interactions, analyzing data integrity and system effectiveness, and assisting with application and infrastructure development. The intern also provides basic user support while meeting service desk performance standards.

Manage uninsured and contractual recovery claims from review through resolution. Investigate documents and liability, contact responsible parties, negotiate settlements and payment plans, monitor payments, maintain accurate records, and refer complex files to management, collection, or legal partners. Collaborate with claims and rental operations teams while meeting recovery, service, quality, and productivity goals.

Leads Strala’s subrogation and recovery function, overseeing strategy, financial performance, investigations, negotiations, arbitration, litigation, collections, quality controls, and operational execution. Builds and develops teams, manages vendors and outside counsel, communicates with clients and carriers, and partners with Claims, Legal, Finance, Account Management, and Engineering. The role focuses on increasing recoveries, reducing cycle times and leakage, improving workflows and reporting, and implementing automation and analytics.

Administer and secure Melita’s heavily customized Salesforce org, including users, permissions, data quality, sandboxes, deployments, releases, Flows, validation rules, reports, and dashboards. Translate business needs into scalable platform solutions, troubleshoot issues, partner with developers on Apex and integrations, support AI tools such as Agentforce and Einstein, and provide training and enablement across the organization.

Provides administrative support to commercial insurance clients by reviewing contracts, issuing certificates of insurance, auto ID cards, and workers’ compensation notices. Uses database systems to maintain renewal information, fulfills time-sensitive service commitments, protects confidential information, and follows applicable insurance regulations, company policies, and licensing requirements.

Lead Salesforce administration for Sales and Service Clouds, manage integrations and data flows, define system roadmaps, optimize business processes, document configurations, and partner cross-functionally to drive scalable GTM system solutions.

Develop and review K-12 science assessment content, including test items, passages, performance tasks, specifications, blueprints, and test forms. Use AI tools to create and evaluate accessible educational content. Coordinate writers and educators, support customer meetings, collaborate with psychometricians and development teams, and contribute to large-scale assessment planning, review, and construction.

Leads the Business Operations function, driving productivity, efficiency, process improvement, technology-enabled transformation, governance, and data-driven performance measurement. Partners with executives and senior stakeholders to prioritize enterprise initiatives, allocate resources, resolve implementation issues, and improve operational effectiveness across business and regional levels.

Manages Safety and Compliance Committee operations, including member rosters, appointments, onboarding, training records, conflict-of-interest logs, SME coordination, SOP implementation, reporting, and meeting support. The role maintains accurate governance documentation, coordinates with HRSA, OPTN contractors, internal teams, and committee members, and ensures compliance with oversight requirements and established operational plans.

Provides administrative and logistical support for Safety and Compliance Committees. Coordinates virtual meetings, agendas, presentations, minutes, transcriptions, recordings, and public summaries. Maintains committee rosters, records, procedures, dashboards, trackers, manuals, and reports while monitoring milestones and deliverables. Responds to stakeholder information requests and communicates committee activities to HRSA, OPTN leadership, committee members, contractors, and government entities. The role requires strong organization, documentation, communication, and records-management skills.

Oversee daily Business Purpose Lending fulfillment operations from application through funding. Manage Account Managers and Closers, monitor pipelines, assign workflows, track productivity and cycle times, resolve escalated loan issues, and coordinate with Sales, Credit, Underwriting, Capital Markets, Post-Closing, borrowers, brokers, and vendors. Recruit, coach, and develop staff while ensuring compliance, service standards, funding objectives, and continuous workflow improvement.