Top Remote Operations & Support Jobs in Tampa Bay, FL

Manage operations and maintenance of Consumer Health S/4HANA ecosystems, including request and incident lifecycle, event management, application security, capacity and production transition, vendor escalations, and continuous service improvement to ensure rapid recovery and reliable service delivery.

Lead enterprise outsourcing strategy and execution: develop strategy, manage vendor performance, ensure risk/compliance, drive transitions and lifecycle management, align stakeholders, and lead a team to optimize cost and operational outcomes.

Collect payments on assigned delinquent accounts by reviewing documentation, contacting customers via phone or written correspondence, arranging repayment schedules, and minimizing organizational loss while following collection policies and regulations.

Lead configuration and administration of the Facets packaged system, act as SME for plan/product setup and business rules, develop modification and interface requirements, validate data with SQL, support SDLC activities, liaise with business stakeholders, and mentor junior staff.

Handle escalated customer service issues for rapid resolution, coordinate across Sales/Operations/Accounting, follow up to close loops, identify policy violations, assess and streamline contact center processes, collaborate on process standards, and drive continuous improvement in Operational Excellence.

Lead revenue operations for the sales organization: forecasting, quota setting, sales process optimization, reporting, CRM enablement, training, incentive compensation administration, and cross-functional coordination to improve sales productivity.

Serve as the front-line technical support engineer for a security-focused SaaS product: manage tickets, troubleshoot web apps and integrations, escalate bugs to Product/R&D, create and maintain documentation, track support KPIs, enable onboarding and training, and optimize support workflows to improve customer experience.

Provide administrative and logistical support to the DEI team, including calendar and meeting management, travel and expense coordination, document and contract organization, onboarding support, event coordination (GRAMMY Week/Awards), note-taking, and vendor/invoice management. Serve as a front-facing contact and handle ad-hoc project-related duties.

Manage contractor recruitment, onboarding, performance grading, compliance, and licensing. Serve as liaison between contractors and sales, use QuickBase for data integrity and integration planning, and drive continuous service improvements while supporting audits and regulatory adherence.

Provide multi-channel customer support (phone, email, live chat); troubleshoot software and hardware issues; manage a personal support queue and escalations; collaborate with Product, Engineering, Sales, and Customer Success; and author/update Help Center articles to reduce recurring tickets. Weekend shift availability required.