Top Remote Operations & Support Jobs in Tampa Bay, FL

Manage, investigate, and resolve attorney-represented auto and homeowner bodily injury claims. Evaluate coverage, liability, damages, reserves; coordinate with counsel, attend trials/hearings, refer SIU/subrogation, communicate with claimants, and produce reports.

Manages, investigates, evaluates, negotiates, and resolves attorney-represented auto and homeowners bodily injury claims. Responsibilities include assessing coverage, liability, damages, reserves, suspicious claims, and subrogation opportunities; coordinating with policyholders, claimants, witnesses, counsel, and internal resources; preparing for trials and hearings; managing legal counsel billing; maintaining claim files; and providing detailed reports and service.

Coordinates administrative and operational support for Pfizer’s US Hospital, Biosimilars, Pricing and Contracting Operations, and Marketing/Communications teams. Responsibilities include calendar and meeting management, travel and expense coordination, invoice and purchase order tracking, project support, document and report preparation, onboarding assistance, supplies and equipment purchasing, facilities coordination, and cross-site access management. The role supports global colleagues across time zones and requires approximately 15% travel.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

The Claims Analyst will manage complex cargo claims, drive financial integrity, mentor junior members, and enhance operational strategies through analytics and external relations.

Lead district warranty and dealer service initiatives to improve customer retention by enforcing service policies, reducing warranty waste, managing goodwill claims, ensuring field action completion, conducting dealer audits and training, and supporting cross-functional and legal reviews. Maintain dealer relationships, host performance meetings, and execute business plans to meet district warranty and customer experience metrics.

Monitor real-time contact center volumes, agent adherence, and staffing; manage time-off and schedule adjustments; analyze trends in attendance and service metrics; recommend staffing optimizations; maintain confidential employee records and generate reports using workforce management tools and spreadsheets.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

Manage and optimize Ironclad and related contract management systems, including workflows, templates, approvals, integrations, data quality, reporting, and technical troubleshooting. Drive contract intake, lifecycle management, process improvement, knowledge management, training, and cross-functional legal technology initiatives. Build dashboards and support audits and special projects while partnering with Legal, Finance, Procurement, IT, and business stakeholders. The role focuses on legal operations and technology rather than substantive legal negotiation.

Handle calls and emails from agency offices, accounts, and policyholders. Explain billing statements, assist users with the online billing system, research account issues, resolve complex billing questions, and support business owners and bookkeepers with invoices. Provide timely, high-quality customer service, manage stressful interactions, participate in phone rotation, and work independently in a remote environment.

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.