Top Remote Operations & Support Jobs in Tampa Bay, FL

Provide administrative and logistical support to the DEI team, including calendar and meeting management, travel and expense coordination, document and contract organization, onboarding support, event coordination (GRAMMY Week/Awards), note-taking, and vendor/invoice management. Serve as a front-facing contact and handle ad-hoc project-related duties.

Manage contractor recruitment, onboarding, performance grading, compliance, and licensing. Serve as liaison between contractors and sales, use QuickBase for data integrity and integration planning, and drive continuous service improvements while supporting audits and regulatory adherence.

Provide multi-channel customer support (phone, email, live chat); troubleshoot software and hardware issues; manage a personal support queue and escalations; collaborate with Product, Engineering, Sales, and Customer Success; and author/update Help Center articles to reduce recurring tickets. Weekend shift availability required.

Authenticate sneaker listings by verifying condition, details, and photos; remove unsafe or non-compliant listings; investigate defects; train and mentor team members; support process improvements and company OKRs; maintain up-to-date sneaker and counterfeit knowledge.

Prepare, review, and submit Workers' Compensation EDI FROI and SROI filings using vendor platforms. Analyze claim data, interpret state-specific EDI implementation guides and reporting rules, resolve transaction errors/rejects, monitor compliance with deadlines, communicate with internal stakeholders, and ensure HIPAA and regulatory compliance.

Serve as the Tier 3 escalation point to investigate and resolve complex, high-risk customer, driver, and acquisition issues. Own end-to-end case resolution, coordinate cross-functionally, handle VIP escalations, provide guidance to outsourced teams, identify recurring problems, and recommend process improvements to reduce repeat contacts and churn.

Own and scale partner integrations: define technical requirements, manage commercial relationships (SLAs, escalations), ensure data quality across payments and document processing, create processes and documentation to reduce verification time and operational friction.

Act as the NPR App users' advocate by resolving technical and UX issues end-to-end, triaging and verifying bugs, analyzing trends in app performance and sentiment, maintaining help documentation and response templates, and communicating actionable insights to product, design, and engineering teams to improve retention and audience trust.

Provide phone, email, and chat support to patients and doctors; resolve questions, follow workflows, document interactions, escalate appropriately, meet SLAs, and prioritize tasks in a fast-paced remote environment with evening and weekend coverage.

Part-time remote assistant providing administrative support to the founder: scheduling meetings and events, coordinating communication and WhatsApp groups, organizing content and scheduling social media posts, maintaining calendars and tasks, and taking initiative to manage administrative responsibilities following existing guidelines.