Top Remote Operations & Support Jobs in Tampa Bay, FL

Lead cross-functional strategic initiatives to evaluate market expansion, optimize pricing, and improve operational performance. Build dashboards, define metrics, and manage high-priority projects from inception to delivery. Serve as a deployable operator partnering with leadership, data, legal, and vendors to drive alignment and execution.

Assist the IT Director and Senior Admin to enhance and maintain Salesforce Sales/Support Cloud. Configure custom objects, workflows, page layouts, and validations; support integrations, translate business requirements, test changes, and recommend platform improvements.

Lead insurance operations team to drive service excellence for financial advisors through reporting, escalations, process improvements, project management, cross-functional collaboration, and people leadership to ensure consistent, high-quality operational performance.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.

Provide technical support for a product vertical, troubleshoot and resolve software/network issues, run basic SQL queries, maintain tickets in Salesforce, escalate when needed, meet SLAs, obtain Public Trust clearance, and deliver excellent customer service during assigned CST shifts.

Lead WFM Analyst owns end-to-end workforce management: capacity planning, scheduling, intraday adherence, KPI tracking and dashboard automation. Builds supply-demand models, writes SQL, automates BI dashboards, advises leadership with executive reports, recommends staffing/hiring strategy, and drives cross-functional process and WFM system improvements.

Manage daily operations for Tri-Share and SubPool programs, improve workflows and systems, partner with Product and Engineering to prioritize platform enhancements, use data and AI to automate repetitive work, and support launches, escalations, and cross-functional growth.

Lead organization-wide continuous improvement using Lean and data-driven methods. Drive cross-functional improvement programs, build governance and KPIs, develop AI-enabled tools and dashboards, and enable scalable processes and change management to improve performance and efficiency.

Coordinate IT operations including executive administration, IT finance (budgeting, invoicing, reconciliations), procurement and vendor management, hardware logistics, and GRC activities (SOC 2, ISO 27001 audits, evidence collection, policy and risk tracking). Serve as liaison between IT, finance, legal, auditors, and vendors to keep processes running smoothly and ensure compliance and visibility for leadership.