Top Remote Operations & Support Jobs in Tampa Bay, FL

Support and optimize corporate business systems (e.g., QAD ERP) across all locations; enable continuous improvement of business processes and systems; ensure systems meet functional requirements; build strong relationships with users to identify technology-driven improvements.

Embed with Sales leadership to support forecasting, pipeline hygiene, and rep-facing ops. Own GTM tech stack administration and integrations, build AI-driven automations and SQL-driven reports, evaluate new tools, and resolve tooling/data issues to remove friction from selling.

Lead Customer Experience and Partner Operations and support Sales Operations. Design scalable systems and AI-augmented tools across CRM, CS, support, billing/renewals. Produce analyses to surface churn risk, expansion, services margin, and partner ROI, then translate findings into processes and systems that drive measurable business value.

Administer and optimize the company HubSpot platform across Sales, Marketing, Service, and Operations Hubs. Design workflows, manage data integrity, maintain integrations, build reports and dashboards, enforce governance, train users, troubleshoot issues, and partner with stakeholders to translate business needs into scalable CRM solutions.

Serve as final escalation for complex, visible client technical issues; provide advanced troubleshooting for data-driven applications, databases, APIs, Java, Linux, and networking. Liaise with customers and internal teams during implementations, mentor junior staff, maintain shared environments, create knowledge-base documentation, and participate in on-call rotation.

Own recurring sales reporting, maintain Salesforce data integrity, produce executive and board-level pipeline and bookings metrics, deliver ad hoc analyses, support Salesforce enhancements, and drive process improvements to scale reporting and reduce manual work.

Entry-level ITSM platform analyst responsible for Freshservice configuration, ticket resolution, documentation, onboarding/offboarding support, reporting, monitoring platform health, validating changes, participating in agile activities, using AI tools to improve workflows, and rotating on-call to support platform reliability and patient safety.

Drive annuity operations to improve speed and scalability: process new annuity business, coordinate with carriers and sales, document processes, optimize CRM and workflows, and collaborate cross-functionally to launch product and process improvements.

Provide high-touch executive support to the VP of Engineering: manage complex calendars, meetings, travel, and communications; coordinate cross-functional initiatives and projects; prepare briefings and presentations; track decisions and action items; improve operational processes and systems; partner with CTO Chief of Staff and other leaders to drive organizational effectiveness in a distributed, fast-moving engineering organization.

Own and maintain training and documentation for BPO partners and internal support teams. Build LMS courses, author Zendesk Help Center articles and macros, run content audits, perform skill-gap analyses using support metrics, coordinate with internal teams, and deliver live training and onboarding to improve agent and AI-assisted support performance.