Top Remote Operations & Support Jobs in Tampa Bay, FL

Provides Salesforce administration and end-user support, including onboarding and offboarding, ticket troubleshooting, reporting, data imports, Flow configuration, training, documentation, testing, and system updates. The role maintains data integrity, coordinates with developers, supports acquisitions and integrations, and contributes to continuous improvement. Requires Salesforce CRM experience, Platform Administrator I certification, strong communication and analytical skills, and the ability to work independently and cross-functionally.

Provides proactive executive and administrative support, including complex calendar management, meeting and Board preparation, stakeholder coordination, travel logistics, communications, action-item tracking, and confidential information management. Uses AI and automation tools to improve workflows, summarize information, draft materials, and enhance executive effectiveness. Supports senior leadership in a fast-paced, global technology organization while coordinating special projects and ensuring follow-through.

Leads Americas revenue operations across forecasting, territory and quota design, sales operations, commercial operations, partner operations, reporting, and CRM transformation. Partners with the regional CRO and global operations teams to improve revenue execution, build scalable processes, lead systems integrations, and develop a multi-layer operations organization across regions and time zones.

Owns governance and optimization of interconnected operational and financial systems supporting billing, pricing, tax, settlement, entitlements, and reconciliation. Serves as the liaison between Operations, Product, Technology, and Finance; analyzes data flows, strengthens controls, investigates multi-system issues, drives root-cause resolution, automates manual processes, tracks performance metrics, and leads change adoption. Requires strong technical business analysis, enterprise systems, financial operations, and cross-functional collaboration experience.

Provides technical support to SaaS customers through multiple channels. Investigates web application issues using documentation, browser diagnostics, logs, network activity, system information, and AI-assisted tools. Communicates status and resolutions, documents cases, escalates unresolved problems, and manages multiple inquiries while maintaining strong customer service and product knowledge.

Provides customer and technical support for residential and small-business internet subscribers through phone, text, chat, and email. Troubleshoots WAN, LAN, cloud networking, and infrastructure devices; resolves support tickets remotely; documents procedures; and coordinates with engineers, field technicians, and support staff. The role includes customer education, billing assistance, multi-channel communication, CLI use, and evening or weekend shifts.

Leads North American revenue operations, including forecasting, sales planning, quota modeling, performance analytics, executive reporting, compensation analysis, and sales acceleration programs. Partners with Sales, Finance, HR, and vendor teams to improve forecast accuracy, pipeline growth, accountability, incentive effectiveness, and commercial execution. Establishes scalable processes, governance frameworks, dashboards, and performance metrics while influencing senior leaders across a matrixed organization.

Supports cross-functional operations across procurement, compliance, fulfillment, inventory movement, and production. Responsibilities include completing vendor and tax documentation, supporting compliance requirements, moving pallets between facilities, assisting production oversight, and resolving operational issues independently. The role requires resourcefulness, ownership, adaptability, and comfort with both administrative and physical work.

Coordinate domestic and international corporate travel, including airfare, lodging, ground transportation, group itineraries, and urgent changes. Support employees with Concur Travel and Concur Expense, provide training, troubleshoot issues, maintain travel documentation, and ensure policy compliance. Manage vendor relationships, negotiate rates and agreements, support travel reporting and reconciliation, and improve travel processes, costs, and traveler experience while handling confidential information.

Serves as the company’s first point of contact by welcoming guests, directing calls, managing bookings and reminders, handling administrative tasks, distributing mail, and supporting meetings and events. Requires professional communication, strong organization, customer service experience, proficiency with office software, and the ability to prioritize tasks in a fast-paced environment. Standard business hours are required, with occasional weekend availability.

Oversees administrative and support services, including office management, facilities, HR, finance, staffing, employee relations, schedules, workload management, and organizational efficiency. The role also supports marketing, distribution, and sales strategies while communicating significant operational issues to supervisors.