Top Remote Operations & Support Jobs in Tampa Bay, FL

Owns enterprise business applications, including process documentation, workflow improvement, enhancements, UAT, access administration, Level 2 support, issue escalation, compliance evidence, training, and user documentation. Partners with business stakeholders, IT Helpdesk, Cyber Security, IT Audit, vendors, and development teams to improve application reliability, data quality, usability, and operational efficiency while coordinating small projects and system enhancements.

Provides advanced technical support for SaaS platforms, troubleshooting complex configuration, integration, data, and system issues. Responsibilities include data imports and migrations, platform administration, Excel-based analysis, audits, QA reviews, API and SSO support, customer onboarding assistance, and escalation coordination with Product and Development. The role communicates directly with customers, documents cases in Salesforce, identifies recurring issues, and supports process improvements in a high-volume remote environment.

Provides software application and technical support to customers through phone, email, and ticketing systems. Diagnoses software and hardware integration issues, guides users through solutions, documents cases, escalates complex problems, conducts follow-ups, and recommends best practices. The role supports EMR, practice management, and CRM platforms while contributing to customer satisfaction, retention, and continuous product knowledge.

Coordinates business operating rhythms, monthly reviews, request intake, backlogs, action tracking, communications, and process documentation for Microsoft Security. Maintains schedules, owners, dependencies, approvals, and follow-through while escalating risks and capacity conflicts. Improves process reliability by identifying delays, duplicate work, and manual tasks, then recommending practical workflow and automation improvements.

Manages complex customer and partner support escalations for strategic accounts, serving as the primary crisis and incident contact. Coordinates engineering, support, leadership, legal, and external stakeholders to resolve high-impact issues, communicate status, and restore customer confidence. Leads incident response, recovery plans, post-incident reviews, root-cause remediation, and process improvements. Builds executive relationships, mentors team members, identifies systemic risks, and uses AI-driven tools and customer insights to improve support operations.

Maintain and update Salesforce participant-tracking systems, build program outcome reports, clean and organize data, and support Salesforce workflow development. The intern will learn Salesforce administration, reporting, and process design while supporting nonprofit program reporting. This is a fully remote, unpaid three-month internship requiring 5–10 hours per week, with North Carolina residency preferred and mentorship provided.

Maintain and update a WordPress website, organize and publish LearnPress course content, troubleshoot minor site issues, and support ongoing website improvements. The intern will collaborate with an AI Curriculum Intern, report to the Founder and CEO, and gain hands-on web management and LMS administration experience in a fully remote, three-month internship.

Supports daily operational processes, materials management, workflow development, quality checks, vendor relationships, and audit documentation. Designs and improves processes, tracks issues and projects, develops user and system management protocols, and uses healthcare data analytics to drive operational improvements. The role also coordinates cross-functional work, prepares reporting and training resources, and presents operational matters to management.

Lead revenue operations and analytics to ensure accurate reporting, scalable systems, and cross-functional execution. Build executive dashboards, drive revenue planning and forecasting, optimize CRM and reporting tools, manage sales compensation and GTM processes, and lead initiatives to improve conversion, reduce timelines, and support executive decision-making.

Directs the company’s business systems, operations technology, automation standards, email deliverability, unified reporting, and AI enablement programs. Leads the Business Operations and AI Enablement teams, audits and improves Airtable and automation environments, manages vendors and IT helpdesk functions, partners with Engineering on data infrastructure, and drives cross-functional process improvements and technology adoption.

Owns the company’s business systems, automation standards, data layer, email deliverability, and AI enablement strategy. Leads Business Operations, including IT helpdesk, Airtable maintenance, vendor management, and process documentation. Audits and improves internal tools, reduces process inefficiencies, supports unified reporting across business systems, and manages cross-functional deployment of AI automations and agents.

Seasonal intern supporting Minor League players and coaches with video, scouting, baseball technology, data management, and player development activities. Duties include filming and charting games, preparing advanced scouting reports, managing technology, supporting development plans, completing baseball operations projects, and traveling with the team. The role requires irregular hours, physical equipment handling, and availability throughout the Minor League season.