Top Remote Jobs

Provides first-level technical support through chat, email, web, and phone. Responsibilities include troubleshooting common issues, gathering technical details, documenting cases, guiding customers to self-service resources, identifying knowledge-base gaps, and escalating complex cases. The role manages individual customer cases while meeting case-volume, SLA, and customer-satisfaction targets.

Own and improve network, firewall, cloud, endpoint, identity, email, and SaaS security controls. Responsibilities include firewall administration, VPNs, segmentation, secure architecture, traffic and log analysis, incident investigation, vulnerability remediation, security monitoring, technical project support, compliance evidence, and automation. The role collaborates with Infrastructure and DevOps teams, troubleshoots complex connectivity and security issues, and applies least-privilege, Zero Trust, and defense-in-depth principles.

The AI Engineer designs, develops, and operationalizes responsible AI systems, including generative AI applications, RLHF models, guardrails, prompt engineering, and RAG frameworks. Responsibilities include evaluating and fine-tuning models, developing Python applications on cloud platforms, implementing ML software engineering practices and CI/CD pipelines, and collaborating with stakeholders on AI roadmaps and delivery. The role requires leading complex AI/ML initiatives and translating technical concepts for diverse audiences.

Monitors donor replies, moderates content, triages and resolves support tickets, routes escalations, documents recurring issues, and maintains partner avatar videos. Collaborates with operations, customer success, and technical teams to support donor-impacting workflows. Requires strong written communication, sound judgment, attention to detail, organizational skills, comfort with multiple systems, and availability for nonstandard EST shifts and occasional Saturdays.

Design, build, and operate cloud infrastructure, deployment, observability, and reliability systems. Responsibilities include infrastructure-as-code, Kubernetes, CI/CD, incident response, SLOs, cost optimization, automation, production readiness, and support for hybrid, edge, on-premises, and customer-controlled environments. The role improves platform reliability, reduces operational toil, and enables safe, consistent delivery for mission-critical customers.

Build and QA responsive HTML emails, reusable templates, landing pages, and lightweight web pages. Configure lifecycle campaigns, journeys, personalization, audience logic, triggers, suppression, and A/B tests in marketing automation platforms. Troubleshoot email rendering and journey issues, validate production data with SQL, collaborate with design, and document modular processes. The role requires strong email-production expertise, web development skills across Rails and Next/React, and careful cross-client and cross-browser testing.

Drive new business sales for Routeware’s municipal and public-sector waste and recycling software across Idaho, Montana, and Washington. Responsibilities include prospecting, pipeline development, territory management, consultative selling, RFI/RFP responses, presentations, negotiations, forecasting, CRM management, and relationship development with public-sector stakeholders. The role requires regular travel and collaboration with presales, post-sales, and executive teams to close complex enterprise SaaS opportunities.

Designs and delivers predictive, prescriptive, and diagnostic analyses that guide strategic decisions. Owns the analytical lifecycle, including hypothesis development, statistical and machine learning modeling, experimentation, metric governance, data quality, documentation, and executive insight delivery. Partners cross-functionally to define meaningful KPIs, validate analytical outputs, lead analytics projects, measure business impact, and strengthen organizational analytical capabilities through training and methodological guidance.

Lead end-to-end strategic sourcing for engineering and security stakeholders, including technology contracting, renewals, supplier performance, commercial negotiations, and third-party risk mitigation. Analyze spend and procurement data, produce leadership reports, improve operational workflows, and leverage AI and automation to accelerate sourcing cycles. Partner cross-functionally with Engineering, Security, Finance, Legal, and Accounting while optimizing cloud software and security-tooling procurement.

Manage complex destination and tourism board partner accounts from planning through renewal. Coordinate campaigns across marketing, creative, events, analytics, and other teams; oversee budgets, timelines, deliverables, reporting, and performance recaps. Build partner relationships, identify growth and retention opportunities, resolve execution risks, maintain account documentation, and support team-wide processes and initiatives.