Top Remote Jobs in Salt Lake City, UT

The Business Analyst supports Global Business Transformation by leading requirements definition, conducting process analysis, and recommending tech solutions while ensuring stakeholder alignment and delivery.

The Client Escalations Specialist will manage high-priority client escalations, coordinate cross-functional resolutions, and improve escalation workflows to enhance client relationships and operational efficiency.

Design, build, and maintain automated tests and frameworks for web, API, backend, and mobile applications. Integrate automation into CI/CD, execute functional/regression/integration/end-to-end tests, analyze defects, report quality metrics, and drive improvements. Mentor team members and lead initiatives to advance automation maturity and testing practices.

Lead strategic hyperscaler alliances by developing and executing go-to-market strategies, driving executive alignment and co-sell motions with AWS, GCP, and Azure, managing QBR/EBR processes, monitoring partner pipeline and consumption, and influencing C-suite stakeholders to expand enterprise cloud partnerships and pipeline.

Perform end-to-end document imaging: sort, prep, and scan hard-copy records to produce high-quality digital images, index data into applications, maintain document control, meet production targets, and follow security and safety procedures onsite.

Manage end-to-end execution and supplier management for OFCI equipment on data center construction projects. Ensure long-lead equipment delivery meets project schedules, mitigate schedule risks, implement recovery plans, and coordinate with Design Engineering, Construction, Finance, and Operations while providing data-driven supplier insights.

Design and implement end-to-end Microsoft Fabric data solutions (ingestion, Lakehouse, warehouse, real-time). Create architectures, reusable frameworks, and governance patterns for insurance datasets. Lead ingestion pipelines, optimize performance/cost, integrate with Azure services and security, support regulatory compliance, and provide technical direction to engineering and analytics teams.

Own and monitor a consumer lending portfolio; develop and implement underwriting, limit, pre-screen, and risk-tier strategies. Perform hands-on analysis with SQL and Python, run A/B and champion/challenger tests, use internal and third-party data, ensure fair lending governance, and collaborate across stakeholders to translate analysis into business recommendations.

Design and implement end-to-end data solutions on Microsoft Fabric and Azure for insurance datasets. Build ingestion pipelines (batch, streaming, API), Lakehouse architectures, and data models. Enforce governance, security, compliance, and cost/performance optimizations while guiding engineers and stakeholders on architectural best practices.

Lead pricing, packaging, and go-to-market strategy for Residential and Business segments to drive subscriber growth, ARPU, and revenue. Own product positioning, segmentation, launches, promotions, and performance monitoring. Partner cross-functionally with Digital, Campaigns, Market Expansion, Product, and Sales, and manage a high-performing team focused on acquisition, retention, and lifecycle optimization.

Handle inbound and outbound calls to close sales, provide product and pricing information, follow sales processes and schedules, escalate issues, maintain product knowledge, follow up via phone/email/text, and own the customer experience through installation.

Partner with product leadership to drive product strategy and profitability through financial modeling, forecasting, business case development, unit-economics analysis, and reporting. Provide cross-team integration, present insights to senior management, and influence decisions to optimize revenue, costs, and product gross margins.

Provide first-line technical support for residential and small business customers across voice, data, video, and security services. Troubleshoot IPTV, POTS, DSL, and fiber broadband issues, document interactions in the service database, monitor outages, escalate as needed, and work scheduled shifts including nights, weekends, and holidays.

Manage the full lifecycle of Outside Plant (OSP) construction projects: maintain schedules and trackers, update Smartsheets daily, handle invoicing, report progress to leadership, triage and resolve construction/customer issues, monitor franchise agreements, and coordinate with internal teams and contractors.

Lead strategic contact-center projects, perform research and trend analysis, document requirements and process maps, implement fraud detection and technology integrations, drive process improvements, manage project lifecycles and KPIs, ensure regulatory compliance, and collaborate with cross-functional teams to optimize operations and customer experience.

Lead and supervise the Enhanced Fraud Services team to meet SLAs and quality standards. Manage escalations, hiring, training, performance reviews, projects, and process improvements. Provide coaching, analytics-driven fraud mitigation, SME support for demos/ROI, and internal/external presentations. Collaborate across teams to resolve FI issues and enhance member experience.

Provide first‑level technical support to employees and clients via phone, chat, and ServiceNow. Troubleshoot Windows and macOS systems, Office and Exchange issues, printers, servers, and network connectivity. Perform password resets, remote diagnostics, incident logging, follow‑up, escalation to higher support tiers, and participate in data recovery and continuous improvement efforts.

Partner with sales to gather customer requirements, design and demo Upshop SaaS retail solutions, scope SOWs, draft deliverables, lead discovery sessions, provide SME guidance, maintain demo environments, and hand off to project and customer success teams. Act as trusted advisor to executives, develop future-state roadmaps, reduce implementation risk, and support sales events and trade shows. Travel up to 30%.