Top Remote Customer Support Jobs in Salt Lake City, UT

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Serve as the Zendesk subject-matter expert for Professional Services: configure and optimize Zendesk workflows, gather and document requirements, design intake-to-delivery solutions, support integrations and governance, and drive change management, security, and stakeholder enablement.

Contact customers with overdue loans via high-volume inbound/outbound calls, negotiate and execute payment arrangements per company call flow, resolve complex late-payment issues with professionalism and empathy, accurately record interactions in the company database, and maintain strong time-management and remote-work discipline.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

Serve as first point of contact for prospective learners, conduct inbound/outbound calls and interviews, guide applicants through Discover-Commit-Start Application, collect and review admission documentation for accreditation/compliance, maintain learner records in LMS, use CRM/SIS to track inquiries, provide daily activity reports, evaluate eLearn results, and participate in admissions meetings and projects.

Manage day-to-day contact center staffing and schedules to meet SLAs. Monitor call volume, update agent schedules in real time, assist onboarding, support remote-employee processes, communicate across teams, and help analyze trends to recommend action plans.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

Own and optimize AI-powered support tools (chatbots, agent copilots, knowledge retrieval, automation). Monitor performance, identify automation opportunities, create and test prompts/workflows, maintain training data, coordinate integrations, and produce documentation and training for support teams.