Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 39,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.
That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
Come outpace the ordinary and build the future of travel with us.
As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:
- Provide expert-level support and handle escalations from Member Support related to flight operations, ticketing complexities, and booking issues
- Utilize in-depth knowledge of GDS (Amadeus) and NDC reservation systems to troubleshoot errors, resolve failures, and assist with complex bookings
- Maintain comprehensive understanding of airline policies surrounding schedule changes, voluntary changes, and Irregular Operations (IROPS) to support timely and accurate decision-making
- Collaborate with internal teams and external airline partners to develop and deliver training and continuous learning initiatives for BPO staff
- Maintain comprehensive understanding of airline rules, procedures, and industry standards to ensure compliance and operational accuracy
- Analyze trends in escalations to identify recurring issues and recommend process improvements or training needs
- Serve as a liaison between BPO teams and operational stakeholders to streamline communication and enhance service quality
- Document resolutions, workflows, and best practices to build a knowledge base for ongoing team reference
- Participate in cross-functional projects aimed at optimizing flight support operations and enhancing customer experience
We’re looking for someone who’s ready to make an impact and grow alongside us:
- Proven experience supporting flight operations or airline booking teams, preferably within an OTA or TMC environment
- Expertise in Amadeus GDS and various NDC reservations systems is a plus
- Strong understanding of airline ticketing rules, fare constructions, refunds, exchanges, and industry regulations
- Knowledge of airline policies on schedule changes, voluntary changes, and Irregular Operations (IROPS)
- Excellent problem-solving skills with the ability to handle complex escalations calmly and efficiently
- Demonstrated ability to collaborate across teams and drive training and development initiatives
- Detail-oriented with excellent communication and documentation skills
- Comfortable working in a fast-paced, dynamic environment with evolving priorities
- Please note: This role may require a flexible, modified schedule that regularly includes overnight shifts and weekends to support our 24/7 operations.
Compensation
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process.
The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:
- Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
- Benefits: Check out our full list at engine.com/culture
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.
Perks and benefits may vary based on employment type, location, and more
Skills Required
- Proven experience supporting flight operations or airline booking teams
- Experience within an OTA or TMC environment
- Advanced proficiency in Amadeus GDS
- Familiarity with other GDS platforms such as Sabre and Galileo
- Familiarity with NDC reservation systems
- Strong understanding of airline ticketing rules, fare construction, refunds, exchanges, and industry regulations
- Knowledge of airline policies covering schedule changes, voluntary changes, and irregular operations
- Strong problem-solving skills for complex escalations
- Ability to collaborate across teams and drive training and development initiatives
- Excellent communication and documentation skills
- Ability to work in a fast-paced environment with evolving priorities
- Availability for a flexible modified schedule including overnight shifts and weekends
What the Team is Saying
Engine Compensation & Benefits Highlights
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Leave & Time Off Breadth — Unlimited PTO is frequently highlighted alongside paid volunteer time and family leave, and is seen as a major perk for flexibility and balance. Feedback suggests time-off policies are a standout element of the package.
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Equity Value & Accessibility — Stock options are made broadly accessible to full-time employees and are positioned as a meaningful part of total compensation. This ownership component is repeatedly cited as a core strength of the package.
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Healthcare Strength — Medical, dental, and vision coverage is consistently described as comprehensive, with mental-health/EAP resources and HSA/FSA options also noted. Feedback suggests the overall health-and-wellness offering is robust on paper.
Engine Insights
What We Do
Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving 40,000 customers and 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents. Engine has been recognized as one of Fast Company's Best Workplaces for Innovators (2025), named TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).
Why Work With Us
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
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Engine Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We're remote-centric, not remote-only. With four offices across the US and our investment in regular team onsites, we make sure our people stay connected in person – fueling collaboration, creativity, and shared momentum.
