Top Remote Customer Support Jobs in Salt Lake City, UT

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Provides floor support to advisors and agents through immediate assistance, basic training, coaching, feedback, escalation management, and production call handling. Monitors service levels, supports team metrics, explains complex issues, demonstrates product expertise, and helps improve agent performance and quality scores.

Provide concierge-level customer service to cycling customers through phone, chat, and email. Answer technical questions about bike components, fit, apparel, and gear; assist with product selection and bike builds; resolve order, return, shipping, and status issues; conduct follow-ups; and build customer relationships. The role requires extensive hands-on cycling knowledge, strong communication, multitasking, computer skills, schedule flexibility, and availability for weekends and evening shifts.

Provide remote customer support for top-tier brands: handle inquiries, troubleshoot issues, manage customer transactions and cases, uphold professionalism and data security, and balance multiple priorities to maintain high satisfaction.

Serve as first point of contact for prospective learners, conduct inbound/outbound calls and interviews, guide applicants through Discover-Commit-Start Application, collect and review admission documentation for accreditation/compliance, maintain learner records in LMS, use CRM/SIS to track inquiries, provide daily activity reports, evaluate eLearn results, and participate in admissions meetings and projects.

Provide empathetic front-line support to outpatient therapy clinics through Zendesk, Zoom, and phone calls. Triage, troubleshoot, reproduce, and resolve customer issues; document clear engineering escalations; track tickets through resolution; create help center content; identify recurring issues and product improvement opportunities; and support customers transitioning from onboarding.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provides second-level technical support for Aircall’s communications platform. Investigates escalated issues involving APIs, webhooks, CRM integrations, telephony, messaging, analytics, authentication, and AI features. Leads customer troubleshooting sessions, analyzes logs and payloads, collaborates with Product, Engineering, partners, and telecom providers, and documents recurring solutions. Also trains frontline support teams and improves troubleshooting processes and knowledge resources.

Deliver immersive learning simulations using digital avatars, portray diverse perspectives, facilitate learner debriefs, provide performance feedback and scoring, and host professional customer experiences. Requires professional acting and improv capability, native European French and English, strong communication and emotional intelligence, reliable overnight availability, and a private workspace with stable wired internet. This part-time role involves 20–30 hours weekly and a 65–85-hour paid training program.

Provide empathetic customer support through phone, email, and chat; resolve questions, complaints, escalations, and shipping issues; guide customers through Nutrafol products and website; build product expertise; manage queues and ad hoc projects; and identify ways to improve the customer experience. The role is fully remote for Pacific timezone candidates, with a Tuesday-Saturday schedule.