Top Remote Customer Support Jobs in Salt Lake City, UT

Provides advanced technical support and troubleshooting for multiple SaaS products, serves as an escalation point, manages support tickets, and collaborates with engineering, QA, and product teams. Leads support initiatives, documents issues and solutions, improves processes, assists with installations, analyzes customer trends, and mentors junior staff. Requires strong communication, de-escalation, independent problem-solving, technical documentation, and system administration skills.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

Perform call monitoring, audits, and client calibration; provide QA data and coaching to agents and supervisors; handle escalations, update client logs, coordinate QA training, respond to QA tickets/emails, and support chat and ticket teams as needed.

Provides empathetic, accurate support to members through phone, email, and chat. Resolves pharmacy benefit, claims, eligibility, and service issues; escalates complex cases; documents interactions; identifies recurring problems; collaborates with supervisors and account managers; participates in training; and recommends process improvements.

Provide inbound/outbound customer support via phone or internet, resolve routine product/service issues, document interactions in call-tracking systems, maintain product knowledge, follow procedures and KPIs, assist with upsells, and participate in initiatives to improve customer satisfaction.

Provide remote customer support for top-tier brands: handle inquiries, troubleshoot issues, manage customer transactions and cases, uphold professionalism and data security, and balance multiple priorities to maintain high satisfaction.

Serve as first point of contact for prospective learners, conduct inbound/outbound calls and interviews, guide applicants through Discover-Commit-Start Application, collect and review admission documentation for accreditation/compliance, maintain learner records in LMS, use CRM/SIS to track inquiries, provide daily activity reports, evaluate eLearn results, and participate in admissions meetings and projects.

Lead and scale a 23-person global B2B SaaS support organization through three managers. Own support operations, staffing capacity, SLAs, Zendesk administration and reporting, metrics, escalations, coaching, and customer experience. Manage Swift CX and AI-assisted triage, partner with Product and Engineering on systemic issues and tooling, and report performance and resourcing needs to executive leadership. Engage directly with customers during high-visibility escalations.

Own Tier 2 customer escalations from intake through resolution, including investigation, cross-team coordination, dispute mediation, customer communication, documentation, and follow-up. Monitor surveys and online reviews, identify escalation trends, create training guides and playbooks, and advise CX leadership on root causes and frontline improvements. Handle complex cases across phone, text, email, and chat while maintaining accurate CRM records.

Provide phone, email, and chat support to healthcare clinics using Verse Medical. Resolve ordering, product, shipping, and documentation issues; coordinate escalations with operations, billing, and customer success teams; guide product selection and order workflows; maintain accurate ticket records; update knowledge resources; and advocate for clinics and patients through empathetic, timely communication.