Top Remote Customer Support Jobs in Salt Lake City, UT

Volunteer Discord moderator responsible for enforcing community guidelines, reviewing user content, answering member questions, fostering positive engagement, planning events, and supporting server growth. Attend biweekly meetings, respond to messages within 24 hours, contribute ideas to improve moderation and community dynamics, and help execute outreach and promotional plans. Minimum 8 hours/week for at least six months.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Provide academic and financial advising to online students via calls, email, text, and chat. Monitor degree plans, financial aid, and SAP; identify at-risk students; recommend actions for balances; escalate and document student interactions; participate in team meetings and projects.

Provide frontline support to veterinarians, hospitals, and technicians via email, LiveChat, and phone. Troubleshoot first-line issues, escalate when needed, document tickets in HubSpot, coordinate with Finance/BD/Data for reconciliations, and work rotating early/late shifts and weekend coverage.

Serve as primary contact for customers via phone, digital, and written channels. Answer benefits questions, resolve issues, document interactions, research and escalate complex matters, apply policies, and manage workload to meet quality and service expectations while protecting member PHI.

Handle high-volume inbound/outbound billing calls, research and resolve billing disputes and correspondence, process adjustments/refunds with collection coordinators, navigate Quest billing systems and web tools, follow SOPs/HIPAA compliance, meet production and quality standards, and support internal customers for timely billing resolutions.

Answer incoming benefit-related calls from State of Texas employees and retirees; explain eligibility, coverage, and enrollment; troubleshoot issues and coordinate with vendors; document interactions; conduct trainings; maintain confidentiality; suggest process improvements to enhance service.

First-line support for PushPress clients via Intercom: respond to chats, triage and resolve or escalate issues, manage queue health and SLAs, follow up on pending conversations, validate support content, identify trends, and collaborate with L1/L2 teammates while staying current on product changes.

Provide first-line customer and product support for AlphaSense’s platform via email, chat, and calls. Troubleshoot, triage, and escalate issues; drive documentation and training; partner with Product, Engineering, and SRE on incidents and feature feedback; own knowledge base updates and beta feature testing.

Handle high-volume inbound and outbound calls to resolve customer questions, process transactions, update account records, follow scripts and quality standards, escalate when needed, document interactions in CRM, and meet productivity and customer-satisfaction goals while maintaining professionalism.