Top Remote Customer Support Jobs in Salt Lake City, UT

Use AI and Zendesk analytics to identify support trends and root causes, coordinate with Product/Engineering, monitor reviews, manage international partner communications, and maintain troubleshooting guides and help content to improve customer experience and operational processes.

Provide technical customer support for Deluxe ImageRPS, monitor and manage incoming support tickets, troubleshoot remittance processing and file ingestion issues, document actions and communications, meet SLA and performance metrics, participate in client calls, and pursue ongoing product training.

Provide person-centered inbound and outbound call support to match care seekers with long-term care providers. Fact-find, negotiate pricing, document interactions, route transactions, prevent escalations, and support pilots while meeting call center metrics.

Proctor online (and occasional in-person) mock SAT/ACT/AP exams: complete training, post availability, deliver instructions via Zoom, represent the company professionally, attend occasional training, and provide transportation for in-person exams if applicable.

Handle inbound calls from prospective and current clients about immigration services, guide callers through options and the Manifest portal, document interactions, route and escalate inquiries to attorneys, sales, billing, or case teams, and support clients with uploads and appointment scheduling.

The Certificate Processor issues new and renewal certificates for commercial line clients, provides customer support, interprets policy data, and processes insurance documents.

The Virtual Assistant will assist with customer onboarding, respond to client requests, address ordering issues, and support team tasks.

Manage day-to-day customer support operations, own L2/L3 client escalations, coordinate cross-functional teams, maintain SLAs and CRM records, produce operational reports, and drive process improvements to ensure high service quality and client satisfaction.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Own member inquiries end-to-end via email, live chat, and occasional phone. Triage and resolve tickets, verify accounts securely, coordinate with operations and suppliers, maintain canned responses, and surface recurring issues to improve processes.