Top Remote Customer Support Jobs in Salt Lake City, UT

Serves as the primary liaison between the World Trade Center Health Program and participating healthcare providers. Responsibilities include provider onboarding, training, relationship management, issue intake and resolution, portal and EFT support, cross-functional coordination, reporting, trend analysis, continuous improvement, and audit-ready documentation. The role tracks satisfaction, onboarding timeliness, case aging, portal adoption, and SLA compliance while resolving claims, credentialing, enrollment, and access issues.

Provide high-volume technical support through phone, chat, and email for the CE Broker SaaS platform. Troubleshoot software bugs, navigation issues, and account questions; educate customers about account options; collaborate with AI support agents; maintain ticket resolution and customer satisfaction targets; surface product feedback; and improve internal support documentation.

Provide high-volume support for small-business customers using MNTN’s self-serve advertising platform. Diagnose and resolve account, billing, navigation, campaign, and how-to issues; document tickets accurately; meet response and resolution SLAs; route escalations with context; direct customers to self-service resources; and identify recurring product issues and documentation gaps while helping establish the new Platform Support organization.

Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.

Own complex enterprise Linux escalations from initial report through root-cause analysis and resolution. Debug kernel and user-space issues across bare metal, virtualized, containerized, cloud, and HPC environments. Serve as a senior technical contact for strategic customers, mentor support engineers, improve support standards, contribute automated tests, drive defects through Engineering, create documentation, participate in on-call and release reviews, and engage with open-source communities.

Answer inbound guest calls Monday–Friday 9am–5pm, warmly gather basic trip details, transfer callers to booking specialists or schedule same/next-day calls, return after-hours calls each morning, and maintain a monthly missed-call rate below 12%.

Provide academic and financial advising to online students via calls, email, text, and chat. Monitor degree plans, financial aid, and SAP; identify at-risk students; recommend actions for balances; escalate and document student interactions; participate in team meetings and projects.

Handle inbound/outbound pharmacy calls from members, providers, and pharmacies; process prior authorizations and appeals; explain benefits, formulary and claims adjudication; record calls and maintain quality standards; support pharmacists with medication reviews and clerical call center operations.

Provides customer support through phone, email, chat, or in-person interactions. Responsibilities include answering inquiries, resolving complaints, processing orders and transactions, maintaining accurate records, following up on issues, explaining policies, escalating complex cases, and collaborating with internal teams. The role requires professionalism, empathy, problem-solving ability, attention to detail, and comfort handling high volumes of customer interactions.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.