Top Remote Customer Support Jobs in Salt Lake City, UT

Moderate and manage TrevorSpace, an online LGBTQ+ youth community, by reviewing content, applying safety policies, responding to users, identifying crisis and emerging risks, documenting activity, and coordinating referrals with crisis services, law enforcement, child protective services, NCMEC, and emergency agencies. The role includes non-standard hours, weekend work, user support, community engagement, and maintaining a safe, affirming environment.

Own the firm's client experience function, including escalation management, NPS, detractor recovery, closing surveys, and client feedback programs. Establish service standards, workflows, tiering, routing, and accountability across the case lifecycle. Partner with attorneys, compliance, technology, analytics, and training teams to improve client outcomes. Monitor escalation volume, SLA adherence, resolution rates, and client experience health while building scalable infrastructure and playbooks.

Provides concierge customer support through email, chat, and phone; resolves product, service, and order issues; processes and validates purchase orders; guides customers through product selection and ecommerce use; provides order updates; generates Salesforce quotes; and collaborates with sales and technical teams while following QMS and ISMS requirements.

Leads a Mandarin-speaking chat support team by managing workloads, coaching agents, resolving escalated customer issues, monitoring KPIs, and improving workflows. Develops training programs, maintains service quality, collaborates with internal and client stakeholders, and supports chatbot translation and reporting-tool integrations to improve scalability and customer experience.

Leads BPO quality assurance operations, manages Quality Analysts, evaluates customer interactions, maintains QA frameworks and scorecards, conducts calibrations and coaching, analyzes performance trends, prepares reports, and drives compliance, continuous improvement, and customer experience enhancements.

Manage end-to-end lump-sum and limited-benefit relocation cases, advising employees on mobility benefits, relocation planning, resources, and policy compliance. Coordinate with clients, internal teams, and external suppliers; monitor case progress, resolve issues, maintain records, and communicate through phone and email. The role also supports reporting, training, operational initiatives, and continuous improvement while delivering a positive customer experience.

Handle confidential workplace concern reports through inbound calls, guiding reporters through structured interviews and accurately documenting details. Provide empathetic, high-quality customer service while maintaining strict confidentiality and exercising sound judgment. The role requires emotional resilience, schedule flexibility for 24/7 operations, accurate typing and multitasking, software proficiency, and adaptability in a remote contact center environment.

Provides phone, chat, and email support for e-commerce customers, answers product and purchasing questions, supports self-service and automation initiatives, identifies customer interaction trends, and assists with website updates and training course materials. The role requires clear communication, accuracy, problem-solving, flexible scheduling, and collaboration with sales, internal teams, and vendors.

Provide white-glove support to high-net-worth business owners across banking, credit, and payments. Investigate complex issues, guide VIP accounts through processes, coordinate with engineering, underwriting, risk, and compliance, detect fraud, test features, document process gaps, file bug reports, and qualify high-value sales leads.

Own and resolve technical support tickets for developer and security customers through Zendesk, Slack, and Discord. Troubleshoot GitHub, CLI, API, webhook, JSON, and CI/CD integration issues; reproduce bugs and provide engineering-ready escalations. Create runbooks, troubleshooting guides, and macros, identify recurring issues, support product improvements, and participate in regional, weekend, and holiday on-call rotations.

Provides advanced technical support for SaaS platforms, troubleshooting complex configuration, integration, data, and system issues. Responsibilities include data imports and migrations, platform administration, Excel-based analysis, audits, QA reviews, API and SSO support, customer onboarding assistance, and escalation coordination with Product and Development. The role communicates directly with customers, documents cases in Salesforce, identifies recurring issues, and supports process improvements in a high-volume remote environment.