Top Remote Jobs in Reno, NV

Owns CX quality assurance across multiple support teams and channels, including interaction audits, scorecards, calibration, coaching, reporting, and QA automation. Manages lab and phlebotomy partner relationships, diagnostics metrics, escalations, and issue resolution. Works directly in Zendesk handling complex member inquiries, supports franchise-center teams and RNs, maintains documentation, and contributes to training and process improvement.

Manage and mentor Azure-focused consulting teams, act as a billable Azure Architect (targeted 75% utilization), drive client engagements, oversee delivery and utilization, conduct 1:1s and training plans, contribute to pre-sales, estimate work, resolve personnel issues, and help define client experience and engagement processes.

Design and ship product security improvements covering authentication, authorization, session and token handling, secrets management, third-party access, abuse detection, fraud prevention, and account takeover defense. Threat-model systems, remediate vulnerabilities, build secure developer tooling, and partner with Product, Engineering, and Trust & Safety. Mentor engineers and use AI-assisted development while balancing security controls with user experience.

Own a portfolio of 80–100 SaaS accounts valued at approximately $4M in recurring revenue. Manage onboarding handoffs, adoption, renewals, retention, executive relationships, risk mitigation, and customer health. Lead business reviews, identify expansion opportunities for handoff, represent customer feedback internally, and collaborate cross-functionally with Product, Support, Sales, and onboarding teams. Help shape customer success processes and use AI tools to improve workflows.

Owns joint marketing with global customers and partners, including OEMs, system builders, and integrators. Develops and executes co-branded campaigns, solution briefs, customer stories, launches, demand-generation programs, and event activations. Partners with Sales and Product on positioning, measures pipeline influence and campaign performance, and builds repeatable co-marketing processes. Represents the company with partner marketing teams and executives while managing relationships across the Americas and Europe.

Own and scale the US tax function for startups: manage federal and state corporate and personal tax filings, ensure multi-state compliance, drive automation and process improvements, provide light advisory on compensation and entity structuring, and collaborate with accounting while communicating directly with founders.

Oversee accounting operations, including revenue review, expense management, month-end close, reconciliations, financial statements, staff accountant supervision, audits, tax compliance, 1099 filings, and process improvements. Support FP&A with reporting and help implement new financial software while maintaining accurate and efficient financial processes.

Own the strategy, roadmap, build, launch, and measurement of digital Customer Success programs. Configure Gainsight journeys, campaigns, segments, triggers, integrations, dashboards, and reporting. Identify engagement gaps, prioritize initiatives, coordinate cross-functional delivery, and provide data-backed recommendations to CS leadership. Maintain platform integrity and documentation while connecting digital programs with CSM-led activities across onboarding, adoption, renewal, and expansion.

The IT Business Analyst gathers and translates business requirements into technical solutions, partners with stakeholders and product owners, manages backlogs and roadmaps, and supports project delivery. The role creates requirements and UAT documentation, tracks software development, coordinates production issue resolution, and administers Genesys Cloud contact center capabilities including routing, IVR, queues, reporting, dialers, and workflows. It also identifies process improvements and serves as a subject matter expert across supported products and programs.

Develop and maintain enterprise full-stack applications using Java Spring Boot, REST APIs, modern front-end frameworks, Oracle Exadata, and OpenShift/Kubernetes. Responsibilities include legacy code analysis, full-lifecycle development and testing, SQL and PL/SQL optimization, microservices deployment, CI/CD, code reviews, architecture discussions, monitoring, and Agile collaboration. The role requires an active transferable IRS MBI moderate-risk public trust investigation, U.S. citizenship, and substantial full-stack and cloud-native development experience.