Top Remote Customer Success Jobs in Reno, NV

Manages retention and growth for a complex B2B healthcare client portfolio. Responsibilities include coordinating escalations, supporting renewals and upsells, preparing client meetings and business reviews, generating insights, and directly managing accounts when needed. Leads client service delivery and performance optimization initiatives, develops project plans and reports, facilitates cross-functional workgroups, and represents portfolio feedback in organizational improvement efforts.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Own strategic enterprise customer relationships, driving retention, adoption, revenue growth, and satisfaction. Lead onboarding, account planning, executive reviews, expansion opportunities, risk recovery, and cross-functional initiatives. Analyze customer data, provide ecommerce and cross-border commerce guidance, maintain forecasts and account documentation in Salesforce, champion customer feedback, and mentor team members. The role requires strong commercial, analytical, technical, communication, and stakeholder-management skills in a remote enterprise customer success environment.

Manage strategically important customer accounts and help clients achieve outcomes using Velsera solutions. Build success plans, monitor customer health and KPIs, provide solution guidance, advocate for customers internally, manage escalations, support expansion opportunities, and oversee renewals. The role requires strong customer-facing communication, relationship management, cross-functional collaboration, and familiarity with clinical diagnostics or life sciences software. Genomics and clinical laboratory experience, especially Next Generation Sequencing, are preferred.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

Own strategic partnerships with CPG customers, driving measurable outcomes, platform adoption, user expansion, and retention. Analyze usage data and business context to identify risks and opportunities, develop success plans, lead executive and operational relationships, and advocate for customers internally. Collaborate with product, sales, marketing, and support teams while contributing to repeatable playbooks, thought leadership, and customer best practices.

Manage the post-sale lifecycle for strategic platform partners, driving adoption, retention, expansion, and value realization. Coordinate API/SDK solution development with customer and internal engineering teams, lead executive business reviews, analyze performance metrics, and support partner enablement through training, collateral, and success stories. Improve customer success processes, collaborate with Marketing on engagement, and provide insights to Product. The role requires enterprise relationship management, technical understanding, and flexible scheduling across U.S. time zones.

Own post-go-live relationships for mid-market and enterprise B2B SaaS customers. Drive adoption, configuration refinements, customer health, QBRs, renewals, retention, and expansion. Partner with Sales, Solutions Architecture, Implementation, Product, and Engineering while serving as a strategic advisor to revenue leaders. Build scalable Customer Success playbooks, health scoring, ROI models, and renewal processes as an early team member.

Own a portfolio of approximately 10 emerging-market healthcare client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, retention, revenue growth, escalations, reporting, process improvements, and cross-functional collaboration. Partner closely with the VP of Client Success on segment strategy, team development, account health, operational improvements, and standardized playbooks. The role is remote in the US and requires travel as needed.

Own approximately 10 emerging-market client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, revenue growth, retention, escalations, client satisfaction, reporting, and account health analysis. Partner with the VP of Client Success on segment strategy, team development, process improvement, automation, and cross-functional initiatives. Maintain CRM and reporting accuracy while fostering a high-performance, collaborative team.

Build and operationalize Axuall’s Customer Success function while managing a portfolio of healthcare technology customers. Develop playbooks, engagement models, health scoring, QBR processes, and success metrics; drive platform adoption, satisfaction, and retention; lead customer reviews and risk mitigation; and collaborate with Account Management, Implementation, Product, Engineering, and Support to improve customer outcomes and support renewals and expansion.

Manage strategic healthcare and hospital-system accounts as a trusted advisor. Responsibilities include customer onboarding, product adoption, success planning, health monitoring, business reviews, retention, account growth, upselling, data-driven reporting, issue resolution, training, and cross-functional collaboration with Sales, Product, Engineering, and Support. The role requires building relationships with executives, clinical leaders, IT teams, and software users while driving measurable customer outcomes and advocacy.

Own enterprise customer accounts from onboarding through renewal and expansion. Monitor customer health, usage, and outcomes; conduct QBRs; drive adoption and growth; support integrations, workflow design, launches, and training; maintain CRM and billing records; resolve issues cross-functionally; advocate for customers; and build relationships with technical and executive stakeholders.

Own a portfolio of B2B SaaS customers from onboarding through renewal and expansion. Drive adoption, value realization, and measurable outcomes; define success criteria; advise revenue, marketing, and operations stakeholders; lead business reviews, renewals, and expansion opportunities; and share customer insights to influence product direction and scalable success playbooks.

Own onboarding, adoption, renewals, and expansion for enterprise and government accounts using a software supply chain security platform. Build stakeholder relationships, configure integrations and security workflows, monitor account health, troubleshoot databases, APIs, JSON, and BOM data, and relay customer feedback to Product and Engineering. Partner with Sales on account strategy, create customer-facing success materials, and use scripting and AI tools to support reporting and issue resolution. Periodic customer travel is required, particularly to the Washington, D.C. area.

Manage a portfolio of enterprise accounts, driving customer satisfaction, retention, renewals, expansion, product adoption, and account health. Serve as a strategic advisor and customer advocate, deliver training, identify risks, develop mitigation plans, and collaborate cross-functionally with Legal Ops, Legal, Finance, and IT stakeholders. Contribute to best practices, scalable customer programs, onboarding, interviewing, and coaching while translating customer needs into product and process improvements.

Supports academic and government customers across pre- and post-sales activities for Clarivate’s research analytics solutions. Builds trusted relationships, demonstrates solution value, supports renewals, conducts onboarding and refresher sessions, presents at events, coordinates webinars, and partners with Sales, Product, Marketing, and Customer Success teams to drive adoption, retention, growth, and customer outcomes.

Serve as the post-sale technical advisor for customers, guiding onboarding, implementations, integrations, configuration, adoption, and technical enablement. Troubleshoot complex Tier 3 issues, coordinate resolutions with internal teams, document technical success plans, identify adoption risks, and translate customer feedback into product improvements. Support renewals and expansion by demonstrating value, delivering training and workshops, and helping customers achieve business and security outcomes.

Owns the success, retention, renewals, and expansion of strategic enterprise SaaS customers. Builds executive relationships, leads onboarding and adoption, develops success plans, conducts QBRs, analyzes customer health and business outcomes, and partners cross-functionally to resolve issues and influence product direction. Uses AI and customer success platforms to predict risk, automate workflows, identify opportunities, and improve scalable customer success practices.

Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.

Manage a complex customer portfolio, maintaining customer health, NPS, engagement, adoption, and growth KPIs. Build executive-level relationships, develop action plans, promote product best practices, identify risks, manage escalations, and support expansion opportunities. Collaborate cross-functionally with Account Management, Product, Professional Services, and Support. Mentor junior Customer Success Leads, serve as a subject matter expert, and contribute to team initiatives and task forces.

Drive adoption, retention, and solution optimization across legal-industry client accounts. Monitor usage and engagement data, execute structured success plays, advise clients on product configuration and best practices, support post-deployment outcomes, and expand product expertise. Act as a trusted advisor and customer advocate while identifying opportunities to improve client value across Intapp’s software suite.

Build and maintain relationships with key education accounts, supporting implementation, adoption, retention, renewals, and growth. Serve as a trusted advisor to school administrators and coordinate with sales, training, product, and support teams. Monitor implementation progress, customer health metrics, renewal opportunities, and account expirations. Use data to guide strategic account meetings and resolve customer issues. The role requires strong communication, product knowledge, project coordination, and account management skills.

Own the success, retention, and growth of a portfolio of health plan clients. Manage senior relationships, lead business reviews, monitor performance, identify risks, resolve operational issues with cross-functional teams, analyze client data, and execute account expansion opportunities.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.