Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Manage a portfolio of customers to drive adoption, measurable outcomes, and advocacy for the GitLab DevSecOps platform. Provide deployment guidance, lead workshops and Centers of Excellence, translate usage data into actionable recommendations, monitor KPIs, and collaborate with Product, Engineering, Sales, and Services to align on success plans and resolve issues.

The Senior Customer Success Manager develops relationships with key accounts, ensuring success through upsells and renewals, while leading strategic client interactions and optimizing performance.

The Adoption Consultant drives customer satisfaction and retention, ensuring effective platform adoption through training and proactive health monitoring, while collaborating with internal teams.

The intern will analyze customer feedback, improve product education, enhance customer experience on Amazon, and collaborate across teams to optimize listings and resolve issues.

The Escalation Manager coordinates resolution of customer escalations, ensures communication among stakeholders, and drives issue resolution within technical teams.

Manage technical escalations for customers, ensuring resolution by coordinating with internal teams and maintaining clear communication. Lead incident analysis and prevention efforts while monitoring escalation trends for continuous improvement.

The Product Adoption Specialist facilitates training to ensure successful client adoption of MasterMind, develops tailored training programs, and supports change management initiatives.

The Add-on Licensed Agent will handle outbound and inbound calls, assist customers with policies, explain benefits, and manage department procedures.

As a Product Support Specialist, you'll provide expert support to customers, troubleshoot issues, guide users, and collaborate with teams to enhance customer experience.

The Senior Program Manager will lead strategic programs in Customer Success, focusing on operational improvements and enhancing the customer experience through effective management and collaboration with stakeholders.

Provide technical and client-facing support for ArcReporting, configuring templates, mapping and processing data, troubleshooting issues, training clients, preparing documentation, and assisting with UAT and version upgrades to ensure accurate automated financial reports.