Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

As a CDW Campus Intern, you will connect IT departments and University Administration, enhance the technology experience on campus, and gain valuable customer-facing experience.

Deliver live and virtual partner training using established materials, contribute to instructional content and self-paced assets, support cross-functional partners, build product knowledge of Ellevation's ELD solution, and travel to deliver in-person training. Focus on improving partner adoption, satisfaction, and retention through high-quality facilitation and continuous improvement.

Serve as a post-implementation technical expert and trusted advisor for enterprise customers, driving adoption, configuring the Risk Cloud platform, performing advanced workflow and data integrations, managing account health to prevent churn, and identifying expansion opportunities while partnering cross-functionally and leveraging built-in AI capabilities.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

The Vet Clinic Retention Associate engages with veterinary professionals to strengthen relationships, handle concerns, and enhance user engagement with Vetcove's platform through outreach and education efforts.

Provide frontline customer support through live chat and email, troubleshooting account, billing, domain, and transactional issues. Meet quality, productivity, and customer satisfaction targets; maintain product knowledge; identify and escalate significant customer issues. The role requires weekend and holiday availability, reliable home internet, and a dedicated workspace.

Lead implementation and onboarding of private fund management software for private equity clients. Translate fund accounting, investment structures, and client requirements into business logic and product enhancements. Build relationships with CFOs and Controllers, plan rollouts, prioritize roadmap needs, and collaborate with Product and Engineering teams to design and test complex fund structures.

Build and lead enablement programs for Customer Success and Implementation teams, including onboarding, product training, continuous learning, playbooks, and AI-enabled workflows. Identify performance gaps, translate product updates into practical training, improve adoption of tools and processes, and establish feedback loops with Product, Support, Customer Education, and Product Marketing. The role supports stronger renewals, expansions, customer outcomes, and operational efficiency in a growing SaaS organization.

Provides first-line payroll and benefits support to SaaS customers, troubleshooting complex issues involving tax filings, reconciliations, legislation, benefits, and system behavior. Investigates and escalates cases, communicates resolutions, maintains support content, educates customers on platform adoption, supports payroll operations, runs managed-service payrolls, and meets individual and team KPIs while ensuring compliance.

Serve as primary liaison to custodians, asset managers, and vendors; build and own per-custodian playbooks; drive custodian integration, onboarding velocity, escalation resolution, and advisor-facing configuration. Lead cross-functional programs, measure partnership performance, and continuously improve operational processes to reduce advisor friction and standardize implementations.