Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

The Senior Customer Success Manager engages with customers to maximize platform utilization, build strong relationships, drive renewals, anticipate needs, and ensure overall client success through proactive management.

The role involves investigating transactions, processing payment disputes, analyzing fraud trends, writing reports, and collaborating with vendors to ensure secure payments.

The Outreach Specialist focuses on telephonic outreach to individuals with SMI, helps them connect with care teams, and fosters relationships while addressing health needs and personal goals.

Provide compassionate customer service to clients in financial hardship programs, ensuring a positive experience through effective communication and problem-solving.

The Lead Communications Consultant develops high-impact communications for Sales, Service & Operations, aligning messaging and enhancing employee engagement.

The Senior Client Trainer is responsible for dealer onboarding and product training, ensuring effective implementation of Cox Automotive products and maintaining service level agreements.

The Email Support Specialist will manage customer inquiries via email, providing information, troubleshooting issues, and ensuring prompt resolution while maintaining professionalism.

The Customer Support Representative manages escalated issues, supports restaurant partners, and communicates through various channels to resolve complex situations. This role emphasizes quality interactions over ticket volume.

Own the Customer Education roadmap and programs at Jellyfish: design persona-based learning journeys, build Academy courses, webinars, in-app guidance and enablement assets, partner cross-functionally, measure KPIs, and manage the education tool stack as a team-of-one.

The GTM Enablement Manager at Deepgram will enhance training and productivity for GTM teams, focusing on onboarding, program development, and tool adoption to improve revenue performance.