Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.

Responsible for managing enterprise accounts to drive retention, expansion, and customer value, aligning customer objectives with commercial growth opportunities.

The Head of Partnerships will manage and scale the partnership ecosystem, focusing on referral partners, channel revenue, and system integrators to drive growth.

The Client Services Specialist will support customer service operations by handling inquiries, managing support requests, and improving customer experiences while working closely with financial advisors.

The Implementation Consultant will guide customers through onboarding and implementation on the Order.co platform, ensuring timely and value-driven launches while serving as a project manager and subject-matter expert.

As Senior VP of Customer Support, you will lead a global team, define support strategies, enhance service quality, and drive operational excellence across a high-growth SaaS customer support organization.

The Senior Manager, CX Strategy & Operations will lead strategic initiatives and optimize processes to enhance customer experience and operational efficiency.

As a Solutions Architect, you will advise customers in Seattle on GitLab's DevSecOps platform, lead technical evaluations, and help guide digital transformations.

As a Public Sector Solutions Architect, you'll advise U.S. government customers on GitLab's solutions, lead technical evaluations, and engage with clients to drive adoption and success.

The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.

As a Sr. Account Manager, you will manage and grow a portfolio of Mid-Market law firm accounts, driving revenue growth and ensuring client retention through strategic account management and relationship building with key stakeholders.

As a Customer Service Representative, you will provide exceptional service by assisting policyholders with policy details, claim status, and payments while maintaining communication via phone and email.