Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

The Solution Consultant - Business Value engages with customers to align Benchling's solutions with their business needs, emphasizing value delivery and customer engagement. Responsibilities include assessing customer needs, developing methodologies for value quantification, leading cross-functional teams, and providing thought leadership on industry trends. The role requires a strong executive presence and the ability to guide customer interactions effectively.

The Partner Manager will develop strategies for growing the reseller ecosystem, build relationships with partners, and work cross-functionally to drive mutual growth and success.

The Growth Lead role focuses on developing paid search strategies to enhance client acquisition, optimizing campaigns, and collaborating with product teams to improve user experience and data infrastructure.

As a Client Experience Specialist, you will assist clients in navigating disability benefits and insurance compensation processes by providing support and guidance over the phone, measuring your impact on client satisfaction.

As a Client Experience Associate, you will assist clients seeking disability benefits or insurance compensation by understanding their needs, guiding them through processes, and providing support, all while using tools like Salesforce.

The Compensation Analyst will support customers in using Compa's platform, including data mapping, customer education, and insights generation, focusing on compensation strategies.

The Patient Programs Specialist manages complex clinical situations, supports providers and patients, addresses grievances, and promotes patient safety without direct clinical care.

The AI Engagement Manager will foster relationships with top partners, facilitate adoption of AI solutions, and analyze performance using BI tools.

The Head of Renewals will lead the renewals function, manage a team, develop strategies, and collaborate cross-functionally to maximize customer retention and revenue growth.

The Associate Manager will lead the Premier Success team, ensuring operational efficiency in service delivery, fostering team development, and managing customer relationships to enhance satisfaction and value from the Risk Cloud platform.

The Medical Science Liaison will educate healthcare providers on Tempus oncology products, support commercial objectives, and maintain KOL relationships.

Lead and mentor a team of Customer Care Advisors, providing guidance on complex inquiries and driving process improvements to enhance customer experience.

The Solutions Engineer will engage with clients to gather their requirements, collaborate with internal teams to present software solutions, and provide training and support. They will also document requirements and identify process optimization opportunities.