Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.
That work has earned Engine recognition as TravelTech's Reservation Platform of the Year (2026), a spot on Inc.'s Power Partners list (2026), and one of Built In's Best Places to Work (2020–2026).
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
Come outpace the ordinary and build the future of travel with us.
As part of the Engine team, you'll play a vital role in an environment where innovation meets collaboration. Here's what you'll take charge of:
- Implementation Strategy for New Customer Rollouts: Craft and execute the implementation strategy for Engine's most important new customer opportunities (deals ranging from $200K to $1M), setting the foundation for lasting partnerships and driving adoption across Engine's full product suite in a customer's first months on the platform.
- Cross-Functional Partnership: Collaborate with Sales and Account Management to deliver a seamless experience from signed contract to first booking, and feed implementation blockers and patterns from the field back to Product and Engineering to sharpen the motion.
- Team Leadership and Scalable Process: Lead a team of Implementation Managers through live deployments, run workload and milestone reviews, coach to the motion, and build processes that scale efficiently as new customer volume grows.
- Senior Implementation Voice: Serve as the senior implementation voice on Engine's most important new customer opportunities, leading key customer meetings, delivering training, and ensuring every interaction with Engine exceeds expectations through a clean handoff to the dedicated Account Manager.
We're looking for someone who's ready to make an impact and grow alongside us:
- Experience: 4+ years of hands-on experience in implementation, customer success, account management, or technical program management at a B2B SaaS, travel, or fintech platform, including 1+ year leading a team or formally mentoring ICs.
- Skills: You've owned customer onboarding and implementation end to end, translating customer requirements into tailored rollout plans that drive adoption across a full product suite, and you're comfortable being the senior customer-facing voice on a deal.
- Tech-Savvy: Fluent in the mechanics of customer onboarding at scale: configuration and rollout planning, mutual success plans, adoption benchmarks, and GTM handoffs across Sales, AM, and support. Comfortable holding a team to a high customer-engagement cadence (roughly 15 customer meetings per week per IC). Bonus points for experience with corporate travel, expense, or spend management platforms.
- Mindset: You're a problem-solver who anticipates customer needs, removes friction, and builds conviction through consultative conversations, and you thrive in fast-paced environments where the playbook is still being refined. You lead from inside live deployments and deliver results that matter.
Applications for this role will be accepted through February 20, 2027 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.
Compensation
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process.
The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:
- Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
- Benefits: Check out our full list at engine.com/culture
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.
Perks and benefits may vary based on employment type, location, and more
Skills Required
- 4+ years of hands-on experience in implementation, customer success, account management, or technical program management
- Experience at a B2B SaaS, travel, or fintech platform
- 1+ year leading a team or formally mentoring individual contributors
- End-to-end ownership of customer onboarding and implementation
- Ability to translate customer requirements into tailored rollout plans
- Experience driving adoption across a full product suite
- Comfort serving as a senior customer-facing voice on customer deals
- Experience with configuration, rollout planning, mutual success plans, adoption benchmarks, and go-to-market handoffs
- Ability to lead frequent customer engagement and approximately 15 customer meetings per week per individual contributor
- Experience with corporate travel, expense, or spend management platforms
What the Team is Saying
Engine Compensation & Benefits Highlights
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Leave & Time Off Breadth — Unlimited PTO is frequently highlighted alongside paid volunteer time and family leave, and is seen as a major perk for flexibility and balance. Feedback suggests time-off policies are a standout element of the package.
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Equity Value & Accessibility — Stock options are made broadly accessible to full-time employees and are positioned as a meaningful part of total compensation. This ownership component is repeatedly cited as a core strength of the package.
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Healthcare Strength — Medical, dental, and vision coverage is consistently described as comprehensive, with mental-health/EAP resources and HSA/FSA options also noted. Feedback suggests the overall health-and-wellness offering is robust on paper.
Engine Insights
What We Do
Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving 40,000 customers and 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents. Engine was named TravelTech’s Reservation Platform of the Year (2026) and earned a spot on Inc.’s Power Partner list (2026).
Why Work With Us
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
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Engine Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We're remote-centric, not remote-only. With four offices across the US and our investment in regular team onsites, we make sure our people stay connected in person – fueling collaboration, creativity, and shared momentum.
