Overview
Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.
The Web Integrations Support Engineer is part of the Professional Services team at Smartling. The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable. You will be responsible for ongoing maintenance of customer integrations based on Smartling’s GDN (web proxy) solution to ensure that the integration continues to meet customer needs as their sites change over time.
We are looking for a professional with a track record of successfully supporting enterprise-grade technical solutions, who can communicate complex concepts and ideas effectively, and who takes a systematic troubleshooting approach when dealing with live customer issues. We are currently considering candidates based in the Pacific and Mountain time zones.
You Will
- Own customer tickets end to end, with clear written root-cause explanations and next steps
- Run troubleshooting sessions and workshops with customer engineering teams, advising them on integration best practices
- Escalate to and collaborate with Engineering with clear reproduction steps when an issue needs a product fix
- Build scripts and tooling, to make diagnosis and configuration faster and safer
- Work with technical and business stakeholders to understand requirements and recommend sustainable solutions
- Make changes to live production configuration with care: testing safely, planning for rollback, and telling customers what changed and why
- Act with precision and urgency when customers are affected, and manage changing scope and ambiguity without losing momentum
- Keep learning about new web technologies and contribute to process and tooling improvements
You Have
- A bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience
- 2+ years in a customer-facing technical role such as Support Engineer, Solutions or Technical Consultant, or similar, focused on technical troubleshooting, solution design or implementation
- 2+ years of hands-on experience with HTTP, HTML, CSS (including writing robust selectors), JavaScript and REST APIs
- Strong skills with browser DevTools and network debugging, and an understanding of how pages are built and rendered in the browser
- Working knowledge of proxies, CDNs, web servers, DNS/TLS and caching, plus web security basics (CSP, CORS, cookies, WAFs)
- Comfort with regular expressions, plus the ability to write scripts (JavaScript, Python or Bash)
- Experience diagnosing issues from logs and request traces (Quickwit, Grafana, Kibana, Splunk or similar)
- A methodical, hypothesis-driven approach to complex problems
- Excellent written and spoken communication, with the ability to advise and persuade both technical and non-technical audiences
- The ability to drive outcomes despite complexity, ambiguity or shifting priorities
Preferred but not required
- Experience with modern front-end frameworks (React, Next.js, Vue) and client-side rendering
- Familiarity with CMS platforms (e.g., AEM, Sitecore, WordPress, Contentful)
- Hands-on experience with Nginx or similar proxy and web server configuration
- Knowledge of SEO fundamentals (hreflang, canonical tags, sitemaps)
- Experience with translation, localization and internationalization, including awareness of RTL and CJK languages, character encoding and locale formatting, and/or fluency in multiple languages
- Software development experience
You Will Enjoy
- Freedom 🏡 - we are remote-first
- Growth - an opportunity to learn and advance your career
- Wealth 💰 - we offer a competitive salary and 401(k) + company match
- Wellness - health insurance; free medical plan for you and your family
- Balance - flexible PTO + 11 holidays; generous parental leave
- Culture 🤝- an energetic, value-driven, and fun culture and team spirit
- Bonus - employee referral program and Apple equipment
Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.
We use the E-Verify platform for work authorization verifications.
The US national total pay range for this role is $90,000 - $110,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.
*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.
Skills Required
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
- 2+ years of experience in a customer-facing technical role such as Support Engineer, Solutions Consultant, or Technical Consultant
- 2+ years of hands-on experience with HTTP, HTML, CSS, JavaScript, and REST APIs
- Strong skills with browser DevTools and network debugging
- Understanding of how web pages are built and rendered in browsers
- Working knowledge of proxies, CDNs, web servers, DNS, TLS, caching, and web security basics
- Knowledge of CSP, CORS, cookies, and WAFs
- Comfort with regular expressions and ability to write scripts using JavaScript, Python, or Bash
- Experience diagnosing issues from logs and request traces using tools such as Quickwit, Grafana, Kibana, Splunk, or similar
- Methodical, hypothesis-driven approach to complex problems
- Excellent written and spoken communication skills with technical and non-technical audiences
- Ability to drive outcomes amid complexity, ambiguity, and shifting priorities
- Experience with modern front-end frameworks such as React, Next.js, or Vue
- Familiarity with CMS platforms such as AEM, Sitecore, WordPress, or Contentful
- Hands-on experience with Nginx or similar proxy and web server configuration
- Knowledge of SEO fundamentals, including hreflang, canonical tags, and sitemaps
- Experience with translation, localization, and internationalization
- Awareness of RTL and CJK languages, character encoding, and locale formatting
- Fluency in multiple languages
- Software development experience
What the Team is Saying
Smartling Compensation & Benefits Highlights
-
Healthcare Strength — feedback suggests Smartling provides comprehensive coverage, including a free medical plan for employees and families along with dental and vision options. Additional supports like HSA/FSA, mental health resources, and an EAP are also referenced.
-
Leave & Time Off Breadth — feedback suggests flexible or unlimited PTO is offered alongside paid holidays and sick leave. Practices are described as encouraging employees to disconnect and take time off.
-
Parental & Family Support — feedback suggests paid parental leave for both parents is generous. Some materials also indicate fertility benefits and structured return-to-work support.
Smartling Insights
What We Do
Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.
Why Work With Us
One of our core values is to Take Care of Our People. Smartling is committed to each individual's professional and personal success. We offer convenient work-from-home option, health and well-being initiatives and career growth opportunities to give our employees the work-life balance needed to stay happy and productive!
Gallery
Smartling Offices
Remote Workspace
Employees work remotely.
Remote first.
