Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Power & Tel seeks expressions of interest for future opportunities in procurement, sales, and material management within telecommunications. Emphasis on community, values, and employee experience.

Manage and grow relationships with mid-sized employer clients and distribution partners, ensure plan performance, lead cross-functional teams for implementations and renewals, drive retention and upsell, ensure compliance, and deliver exceptional client support and reporting.

Manage and enhance the experience for VIP sports card collectors, ensuring prompt support, personalized service, and fostering a vibrant trading environment.

The Implementation Manager will oversee customer rollouts for Invert, managing complexities in bioprocess data implementations and driving customer adoption post-launch.

Provide bilingual (Spanish) remote customer support: answer product/service questions, troubleshoot and resolve issues, document interactions, maintain product knowledge, and handle inquiries and complaints.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Support 1099 Valet Trash service partners with onboarding, account management, scheduling, troubleshooting, and real-time support via Gladly. Monitor dashboards, escalate operational issues to warehouse and operations managers, analyze communication patterns to improve processes, and provide friendly, timely support including weekends.

Partner with Account Executives to deliver employee benefits programs for large-group clients: manage client relationships, ensure ERISA/compliance, resolve benefit inquiries, maintain records and benefit guides, use agency systems and benefits platforms, and support carrier/vendor relationships.

As a Technical Account Manager at Magic Patterns, you will support customers with onboarding and technical implementations, collaborate with engineering for product improvements, and facilitate customer success efforts.

Serve as primary client contact for inquiries, onboarding, billing, and churn intervention. Maintain CRM hygiene, execute structured outreach and EOD reports, coordinate with carriers and internal teams, document interactions, and optimize SOPs to preserve retention and streamline operations.