The Role
Provide bilingual (Spanish) remote customer support: answer product/service questions, troubleshoot and resolve issues, document interactions, maintain product knowledge, and handle inquiries and complaints.
Summary Generated by Built In
This is a remote position.
What You'll Do:
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Maintain detailed and current knowledge of the company's products and services
- Handle customer inquiries and complaints
Requirements
What You'll Need:
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Have a quiet place to work without noise or distractions
Required Qualifications:
- Be a United States resident
- Must be 18 years of age or older
- High School Diploma or Equivalent
- Pass Background Check
- Pass Drug Screening
- Bilingual in Spanish
Technical Requirements:
- Desktop/Laptop with Windows 10 or higher
- USB Noise Canceling Headset
- Hardwired to Internet
- Smartphone
What We Offer:
- Competitive pay (based on experience and performance)
- Semi-Monthly pay schedule — paid on the 13st and 27th of each month
- Flexible work-from-home environment
- Paid training and support
- Supportive and team-oriented work culture
- Opportunities for growth and advancement
We are currently not hiring in these locations:
California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, Wisconsin
Benefits
Optional supplemental benefits (Accident, Cancer, Critical Illness, etc.)
Skills Required
- Be a United States resident
- Must be 18 years of age or older
- High School Diploma or Equivalent
- Pass Background Check
- Pass Drug Screening
- Bilingual in Spanish
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Have a quiet place to work without noise or distractions
- Desktop or Laptop with Windows 10 or higher
- USB Noise Cancelling Headset
- Hardwired to Internet
- Smartphone
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The Company
What We Do
Skyline Virtual Solutions is a U.S.-based provider of virtual call center support and expert consulting services specializing in management, leadership, and HR performance. The company focuses on redefining the call center experience through a remote, work-from-home contact center model, providing top-notch customer service solutions in the virtual realm to help businesses connect virtually and service exceptionally.
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