Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

As a Technical Account Manager at Magic Patterns, you will support customers with onboarding and technical implementations, collaborate with engineering for product improvements, and facilitate customer success efforts.

Serve as primary client contact for inquiries, onboarding, billing, and churn intervention. Maintain CRM hygiene, execute structured outreach and EOD reports, coordinate with carriers and internal teams, document interactions, and optimize SOPs to preserve retention and streamline operations.

The Senior Customer Success Manager drives revenue growth by ensuring customer satisfaction, building strong relationships, managing renewals, and promoting product solutions aligned with client goals.

Lead strategy and execution of AI-driven customer support, optimize Zendesk and integrations, implement chatbots and agent-assist, improve self-service and knowledge management, measure performance, govern SOPs and training, and partner cross-functionally to scale support operations.

The iPaaS Integration Analyst will design, implement, and maintain integration workflows using Workato, ensuring performance and documentation while collaborating with stakeholders.

Own commercial outcomes for a portfolio of enterprise customers, driving retention, renewals, and expansion. Build account plans, identify upsell/cross-sell opportunities (especially AI-driven), forecast pipeline, and lead executive engagement and business reviews. Partner with Customer Success, Solutions Engineering, Product, and legal/procurement to ensure adoption, value realization, and successful delivery. Travel as needed (~30%) and influence product roadmap through customer advocacy.

As a Customer Relationship Manager, you'll grow sales by building client relationships, driving strategic sales, and delivering innovative solutions while managing territory performance.

The Senior AEP Technical Consultant implements and configures Adobe Experience Platform solutions, focusing on data models, ingestion workflows, and activation strategies while collaborating with architects and stakeholders to align technical requirements with business use cases.

This role involves managing strategic enterprise accounts, driving customer adoption and outcomes, troubleshooting technical issues, and fostering growth through partnership with client teams.

Own 1-2 large enterprise accounts as the main customer contact. Maintain portfolio visibility, coordinate programs with internal teams, run regular account reviews, onboard stakeholders, drive renewals and QBRs, and translate customer needs into product and operational improvements.