Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Serve as the primary technical owner for a portfolio of SaaS customers: lead technical discovery, configuration, integrations (APIs, SSO, CRM), testing, launches, and optimization. Troubleshoot complex issues, coordinate escalations with Product and Engineering, run technical enablement, and translate business processes into scalable solutions to improve integration reliability and customer technical self-sufficiency.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Own and optimize the commercial renewal process to maximize retention and expansion. Develop renewal strategies, forecast renewals, coordinate cross-functional stakeholders, remediate at-risk accounts, and ensure consistent best-practice execution. Drive communication between Sales, Customer Success, Sales Ops, and Finance to meet revenue retention goals.

Manage strategic OEM partnerships from technical scoping and API integration through renewals. Enable developer/product teams, monitor API consumption and health, lead QBRs, drive retention and expansion, and coordinate cross-functional escalation and roadmap alignment.

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.

The Customer Support Engineer will handle technical issues, work closely with customers, perform field services, and advocate for account priorities while ensuring customer satisfaction.

Manage strategic health-plan client relationships, deliver operational excellence, oversee financial performance, identify growth and efficiency opportunities, implement scalable client workflows, report on metrics, support and mentor junior team members, and drive continuous improvement to exceed client satisfaction targets.

Lead end-to-end onboarding and enablement for Growth and Scale customers, build playbooks, train merchants, monitor adoption, handle escalations, drive value realization, and relay product feedback to internal teams.

The VP of Technical Services will lead Customer Education, Professional Services, and Technical Support teams to enhance customer enablement and deliver AI-powered services at CaptivateIQ.

The Product Support Specialist II provides technical support for PowerSecure MicroGrid equipment, troubleshooting, and optimizing operation while engaging with engineering teams and aiding complex projects.