Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

The Product Support Specialist II provides technical support for PowerSecure MicroGrid equipment, troubleshooting, and optimizing operation while engaging with engineering teams and aiding complex projects.

As a Technology Sales Support Specialist, you will assist in sales scenarios, deliver technology solutions, and maintain technical documentation, requiring technical proficiency and strong customer service skills.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

Owns service relationship and strategy for an assigned book of benefits clients to drive satisfaction and retention. Supports annual account plans, leads open enrollment presentations, partners with consulting, sales, data, and product teams, monitors industry/regulatory changes, and identifies operational or business development opportunities while maintaining strong customer and partner relationships.

Manage a scaled North American book of higher-education Canvas customers, analyze usage data to surface risks and opportunities, collaborate with Sales and Renewals to drive growth and renewals, act as customer advocate to Product and Strategy, and provide proactive, high-quality support to meet customer goals.

Lead and mentor a small CSM team while carrying a portfolio of complex, high-value accounts. Develop playbooks, run EBRs, drive renewals and expansion, act as escalation resource, partner with VP on strategy and operations, and improve CS processes, tooling, and cross-functional handoffs.

Own post-sale relationships for a portfolio of complex enterprise healthcare customers (DME/HME and health systems). Drive adoption, build multi-year account plans, lead executive reviews, manage renewals and expansion, mitigate churn, and coordinate cross-functional teams (Implementation, Product, Support) to deliver measurable operational and financial outcomes.

Lead and build Momentive's Account Management team from scratch to own client health, retention, and expansion. Define team structure, quotas, processes, and tools; hire, onboard, and coach Account Managers; manage assigned accounts and renewals; drive net revenue retention and expansion; partner cross-functionally; maintain Salesforce and forecast/report performance; develop playbooks and bring client feedback into product discussions.

Manage a portfolio of ~35 enterprise trades customers, build senior relationships, gather product usage insights, solve complex problems, drive adoption and upsell, analyze engagement/KPIs, segment accounts, and mentor new hires. Travel under 15%.

Manage long-term success of strategic, multi-location ServiceTitan customers through relationship building, training, adoption initiatives, product feedback, KPI analysis, escalations, business reviews, and onboarding support to drive satisfaction and evangelism.

Manage a portfolio of enterprise customers to drive adoption, retention, expansion and value realization for MariaDB solutions. Act as primary escalation contact, conduct business reviews, coordinate cross-functional teams (Sales Engineers, Professional Services), build C-level relationships, and measure customer health while promoting product adoption and upgrades.

Lead and coach a team of Partner Relationship Managers to ensure post-go-live partner success with TPAs and data partners. Oversee partner governance, EDI/ETL/API data integrations, escalation management, cross-functional collaboration, KPI-driven performance, and risk mitigation to drive partner adoption and operational excellence.