Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Rubrik invites engineers to join their talent community to be part of a team dedicated to data security, innovation, and inclusion. Candidates should be motivated to tackle challenges and contribute to product development.

The Business Operations Director, CX leads strategic initiatives for Customer Experience, leverages AI, and collaborates with senior leaders to improve operations at Applied Systems.

The Senior Revenue Operations Manager designs and optimizes the revenue engine across Sales, Marketing, and Product, focusing on strategic growth and efficiency. This role involves data-driven decision-making, improving operational workflows, and leading cross-functional initiatives.

Lead the development of procurement strategies, drive vendor management, ensure cost savings, and establish procurement processes in a remote-first environment.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Own and improve Delivery operations workflows connecting customer demand to capacity planning, cost visibility, reporting, and execution. Lead Jira infrastructure, staffing and cost models, build dashboards and decision-useful materials, partner cross-functionally, and drive automation and AI to simplify recurring work. Maintain operating cadences and support strategic planning; travel up to 10%.

Negotiate delinquent accounts on behalf of clients to maximize savings, build and maintain relationships with external partners, manage client finances and account queues, use tools to consolidate debts for negotiation leverage, provide client guidance, and participate in special projects to support client outcomes.

The Deal Desk Analyst will manage deal support, ensure accuracy in contracts, improve processes, and translate operational issues into solutions.

Manage the full development lifecycle of Owned Brands at Babylist, ensuring product quality, compliance, vendor relations, and risk management from concept to bulk delivery.