Bring your travel expertise to a fast-paced team where your accuracy and service mindset make a direct impact. You’ll partner with experienced advisors to deliver seamless, high-touch travel support for clients.
As a Senior Travel Booking Specialist in the Travel Administrative Support team, you support independent travel advisors and their clients by managing end-to-end travel bookings, handling time-sensitive changes, and delivering an exceptional client experience through every interaction.
Job responsibilities
- Fulfill travel booking requests, ensuring all details align with client preferences and applicable travel policies using travel management technology tools
- Resolve complex travel-related issues quickly by assessing needs, identifying options, and selecting the best solution under tight timelines
- Build strong client relationships by anticipating needs, communicating clearly, and consistently delivering a high-quality service experience
- Coordinate with travel vendors to confirm arrangements meet requirements, ensuring accuracy and attention to detail at every step
- Maintain current knowledge of industry practices, regulations, product definitions, and operating procedures to continuously strengthen service delivery
Required qualifications, capabilities, and skills
- Minimum 7 years of Sabre global distribution system (GDS) experience in the travel industry
- Experience arranging domestic and international business travel, including passenger name records (PNRs), ticketing, and ticket exchanges
- Ability to manage a high volume of incoming emails and travel requests while staying organized and working efficiently under pressure
- Demonstrated experience managing external client/customer relationships, including anticipating needs to drive strong outcomes
- Experience resolving travel-related issues by selecting the most appropriate solution quickly and efficiently
- Strong analytical skills, with the ability to break complex travel requirements into clear, manageable tasks
- Proven attention to detail and commitment to high standards of quality and service
- High school diploma, GED, or equivalent
Preferred qualifications, capabilities, and skills
- Current knowledge of domestic and international airports, cities, and destinations, including hotel, airline, car, resort, and other travel vendors
- Intermediate proficiency with Microsoft Outlook, Word, and Excel
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’ s review of criminal conviction history, including pretrial diversions or program entries.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Minimum 7 years of Sabre global distribution system experience in the travel industry
- Experience arranging domestic and international business travel
- Experience managing passenger name records, ticketing, and ticket exchanges
- Ability to manage high volumes of incoming emails and travel requests while remaining organized and efficient under pressure
- Demonstrated experience managing external client or customer relationships
- Experience resolving travel-related issues quickly and efficiently
- Strong analytical skills for breaking complex travel requirements into manageable tasks
- Proven attention to detail and commitment to quality and service
- High school diploma, GED, or equivalent
- Current knowledge of domestic and international airports, cities, destinations, and travel vendors
- Intermediate proficiency with Microsoft Outlook, Word, and Excel
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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