Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Provides technology support for commercial real estate applications, managing ServiceNow tickets, resolving incidents, performing light application support, maintaining data, and implementing non-technical configuration updates. The role also supports business process analysis, vendor issue resolution, technology changes, and internal user assistance through email and ticketing workflows. Responsibilities include troubleshooting software and hardware, maintaining network systems, gathering project data, and mentoring team members.

Provides technical product support to global capital markets clients using proprietary document management, composition, and print workflow systems. Responsibilities include gathering requirements, configuring accounts and templates, troubleshooting data and formatting issues, resolving or escalating technical problems, training clients, preparing documentation, supporting upgrades and UAT testing, and providing product feedback. Requires third-shift availability, weekend and holiday work, strong communication and organization, and 5–6 years of relevant administrative or operational support experience.

Lead Revenue Operations, owning CRM architecture, data infrastructure, forecasting, reporting, compensation and territory design, and oversight of Deal Desk and Enablement. Drive GTM alignment, implement revenue technology and AI-powered automation, and support PLG and enterprise motions to scale ARR and operational efficiency.

Develop go-to-market strategies, lead high-impact cross-functional initiatives, build analytical models and dashboards, and improve operational efficiency. The role analyzes market trends, customer segments, competitive landscapes, and commercial performance while translating data into executive recommendations. It requires strong stakeholder management, leadership, communication, spreadsheet modeling, SQL familiarity, and the ability to leverage AI tools in a fast-paced SaaS environment.

The job description does not provide specific responsibilities or required qualifications for the SAA Operations Architect and Team Lead role. It primarily outlines compensation, benefits, equal opportunity employment, and application accommodation information.

Provide technical support for GovCloud customers integrating, deploying, and maintaining CrowdStrike services. Own troubleshooting from issue intake through resolution or escalation, identify root causes, document bugs, manage escalations, and create knowledge-base documentation. The role requires troubleshooting Windows, Unix, networks, containers, cloud platforms, infrastructure tools, and REST APIs, while delivering strong customer communication and process improvements in a fast-paced technical environment.

Provide high-level strategic and operational support to a Senior Vice President and Senior Director in an AI & Autonomous Systems organization. Manage complex, high-volume calendars, coordinate domestic and international travel, oversee expense reconciliation and budgets, and lead large-scale executive events. Act as a trusted liaison, exercise discretion with confidential matters, and proactively optimize executive time and cross-functional collaboration.

Own end-to-end business systems analysis for Salesforce CPQ, Revenue Cloud, and the Quote-to-Cash ecosystem. Gather requirements, define processes, conduct fit-gap analysis, design scalable solutions, plan and execute testing, document workflows, train users, and provide post-launch support. Analyze data, assess downstream impacts, facilitate Agile ceremonies, and use AI tools and Salesforce AI capabilities to accelerate delivery and improve seller and partner experiences.

Chief of Staff to the Enterprise GM, responsible for developing multi-year strategies, aligning executives and functions, improving operating models and governance, and leading complex organizational transformation. The role provides executive counsel, synthesizes cross-functional insights, guides resource allocation, strengthens collaboration, and addresses systemic organizational challenges. Success requires strategic thinking, operational excellence, organizational design expertise, executive presence, and experience driving results in B2B, preferably SaaS, revenue organizations.

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Supports the CEO and CFO through complex calendar, email, meeting, travel, communication, and executive coordination management. Prepares agendas, pre-reads, meeting logistics, documentation, notes, decisions, and follow-ups. Uses AI-enabled tools, automation, and integrated workflows to organize information, reduce administrative friction, improve retrieval, and maintain executive context. Handles confidential information, coordinates leadership, board, investor, and company meetings, and builds strong cross-functional relationships.

Own the global quote-to-contract cycle, including deal reviews, approvals, structuring, and CPQ configuration. Partner with Sales, Finance, Legal, Product, Pricing, and other teams to execute complex deals, launch pricing and packaging, maintain revenue and opportunity data integrity, and improve forecasting. Analyze deal performance, develop sales enablement materials, streamline processes, and use AI and automation to scale revenue operations.