Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Leads a team of corporate travel consultants, providing coaching, scheduling, performance management, escalation support, and operational oversight. Ensures accurate, policy-compliant domestic and international travel arrangements while meeting client service-level agreements. Handles bookings, changes, refunds, complaints, platform issues, reporting, and continuous improvement. Supports client relationships, implementations, training, and coordination across hubs, markets, languages, and time zones.

Oversee complex property and casualty claims from reporting through settlement, including coverage interpretation, policy analysis, negotiations, resolution planning, documentation, and reporting. Serve as a client advocate and strategic advisor while coordinating with brokers, carriers, adjusters, legal counsel, and internal teams. Support training and process improvements, maintain claim data integrity, and align claim strategies with broader risk management objectives.

Provides first-line support to clients seeking mental health care through phone, email, and chat. Conducts needs assessments, explains benefits and services, answers product and technical questions, identifies safety concerns, and escalates cases to clinical teams. The role operates in a high-volume contact center environment with evening, overnight, weekend, and holiday shifts.

Administer and enhance Apartment Life’s HubSpot environment, integrations, automations, workflows, permissions, data structures, dashboards, and reporting. Handle helpdesk requests, data cleanup, audits, system-generated work, onboarding and offboarding, and synchronization issues. Build and test Node.js workflow actions and API integrations, maintain system stability and data integrity, document solutions, and collaborate with technology leadership and cross-functional teams in a fully remote environment.

Prepares automotive repair and total-loss appraisals, reinspects vehicles, authorizes supplemental repairs and payments, processes physical-damage claims, manages salvage, and negotiates settlements with insureds, claimants, and vendors. The role also supports subrogation and special investigations, maintains current auto-repair expertise, and works independently while meeting company procedures and quality standards.

Owns and administers Costpoint and related financial systems, leading configuration, integrations, troubleshooting, reporting, data models, automation, and technical solution design. Translates finance business needs into system enhancements, manages data flows and reconciliation, resolves complex issues, supports audit readiness, and mentors junior administrators. Partners with Finance, Accounting, IT, and leadership while supporting Agile delivery and continuous improvement.

Supports product operations across software releases, launches, localization, support knowledge, partner communications, enablement, and business operations. Coordinates readiness checks, release notes, documentation, issue routing, training environments, portfolio hygiene, and operating metrics. Improves cross-functional processes and applies AI to automate triage, documentation, and reporting. Works with support, customer success, sales, marketing, content, localization, and international teams.

Advises students on Veteran Education Benefits, certifies enrollments with the VA, evaluates eligibility, processes documentation and payments, reconciles records, interprets regulations, updates PeopleSoft, and resolves student issues. The role coordinates with university departments and VA offices, maintains confidential records, supports compliance and policy improvements, and communicates with students through phone, email, text, and chat. Some travel to VA training conferences may be required.

Leads AGA’s membership strategy and operations, driving acquisition, retention, renewal, engagement, member service, and measurable growth. Oversees membership marketing partnerships, analytics, budgets, staff, committees, and cross-functional initiatives. Uses member research, dashboards, association management systems, and financial performance data to guide decisions and improve the member experience.

Oversee collision center operations, including risk management, teammate development, recruiting, client metrics, production, administration, and financial performance. Ensure vehicle repairs meet safety, quality, profitability, insurance partner, and industry standards. The role requires collision management experience, CCC1 expertise, collision estimatics knowledge, customer service skills, a valid driver’s license, and the ability to perform physical activities and lift over 50 pounds.