POSITION TITLE: Auto Claims Representative
STATUS: Exempt
COMPENSATION RANGE: $58,000-90,000 Annually
LOCATION: Remote — must reside in the Hampton Roads area of Virginia.
REPORTS TO: Physical Damage Manager
Auto Claims Representative
Virginia Farm Bureau is seeking a customer-focused Auto Claims Representative (ACR) to join our claims team. The ACR is responsible for preparing automotive repair estimates which accurately reflect the reasonable dollar cost of damage sustained and settle total loss vehicles on behalf of the company.
POSITION LEVEL AND CAREER PROGRESSION
This position may be filled at one of several levels depending on a candidate's experience, technical expertise, education, and demonstrated ability. We are actively seeking qualified candidates ranging from entry-level adjusters to highly experienced auto claims professionals.
Career levels 1-3 include: Auto Claims Representative (ACR), Auto Claims Specialist (ACS), and Senior Auto Claims Representative (SACR). The core responsibilities are similar across all levels; however, higher levels assume increased claim complexity, greater authority, higher settlement responsibility, advanced estimating expertise, mentoring expectations, and technical leadership responsibilities.
LEVEL EXPECTATIONS
Level 1 - ACR: Entry-level role responsible for investigating losses, preparing estimates, evaluating damages, communicating with insureds and contractors, and developing property claims expertise.
Level 2 - ACS: Performs ACR responsibilities with greater independence, handles more complex claims, exercises increased authority, and serves as a resource for claims handling and estimating questions.
Level 3 - SACR: Performs ACS responsibilities while managing higher-value and more complex losses, preparing larger estimates, exercising stronger decision-making authority, and mentoring less experienced team members.
LOCATION:
Remote
POSITION
Hours: Monday - Friday, 8:00am-4:30pm
Full-time salaried position with benefits
PRIMARY DUTIES
· Prepare repair and total loss appraisals in accordance with company and industry procedures.
· Re-inspect vehicles during repairs and authorize supplemental repairs and/or payments as needed.
· Process physical damage payments following the company standard operation procedure.
· Settle total loss vehicles, move salvage within time limits established for this procedure.
· Negotiate auto claim losses with insured, claimant and vendors.
ADDITIONAL DUTIES
- Assist subrogation and SIU with cases that require physical damage knowledge.
- Maintain high degree of training (learn new auto repair techniques).
- All other duties as assigned by the Supervisor and/or Manager.
MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS
- Bachelor’s degree or equivalent experience
- 3 years minimum material damage experience
- I-CAR Certified, AIC, AINS, or licensed in multiple states and maintaining that license* (To be considered for SACR)
MINIMUM SKILL QUALIFICATIONS
- Strong MS Office skills and experience working with estimating software
- Prior field estimated body shop experience
- Prior automotive experience (repair/mechanical)
- Proven ability to settle total loss vehicles
- Strong estimating and negotiation skills
- Excellent interpersonal skills
- High level of initiative
- Professional attitude and appearance
- Proven ability to work well both independently and in a team environment
- Audit Score of 95% (to be considered for ACS) or 97% or higher (to be considered for SACR)
PREFERRED QUALIFICATIONS
- College or equivalent experience
- Prior body shop or estimating experience
At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.
VAFB supports compliance with COVID-19 protocols.
Skills Required
- Bachelor's degree or equivalent experience
- At least 3 years of material damage experience
- I-CAR certification, AIC, AINS, or licenses in multiple states maintained; required for SACR consideration
- Strong Microsoft Office skills
- Experience working with automotive estimating software
- Prior field estimating or body shop experience
- Prior automotive repair or mechanical experience
- Demonstrated ability to settle total-loss vehicles
- Strong estimating and negotiation skills
- Excellent interpersonal skills
- Ability to work independently and as part of a team
- Audit score of 95% for ACS consideration or 97% or higher for SACR consideration
- College degree or equivalent experience
- Prior body shop or estimating experience
What We Do
Nearly a century ago, Virginia Farm Bureau made the state’s farmers a promise – to protect and preserve what they’d labored so hard to create. A promise to do our part to ensure a bright future for our children, and our children’s children. Today that promise extends beyond farmers. And when you’re with Virginia Farm Bureau, you have an important role in upholding it. The Virginia Farm Bureau family of companies includes: • Virginia Farm Bureau Federation • Virginia Farm Bureau Mutual Insurance Co. • Benefit Design Group Inc. • Employee Benefits Corporation of America • Countryway Insurance Co. Virginia Farm Bureau Federation is a membership organization focused on supporting and growing Virginia agriculture. Membership includes access to exclusive leadership programs, commodity representation, agricultural marketing and business development assistance, products, insurance and other services. Since 1950, Virginia Farm Bureau Mutual Insurance Co. has been protecting our members’ interests. We offer auto, home, farm and life insurance and more. We strive to be a leading insurer for all Virginians while remaining the foremost provider to Virginia's farmers. Employee Benefits Corporation of America is among the largest marketers of group insurance plans in the mid-Atlantic region and provides a variety of health care products and carriers. Benefit Design Group Inc. is a licensed and bonded third-party administrator providing sales, service, billing and administrative support for more than 400 brokers and 2000 employer groups in the Mid-Atlantic region. Countryway Insurance Co. sells products through a network of independent agents in eight northeastern states, Virginia and Kentucky. We focus on the needs of farms and rural communities. Virginia Farm Bureau is based in Richmond, Va., with over 1,000 employees throughout the state and on the Eastern Seaboard. We’re a community-oriented company deeply rooted in every county across the state, and we're expanding!
