Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

Remote part-time coordinator who schedules appraisal appointments, guides homeowners through a self-survey photo app, handles phone/SMS/email customer support, updates work order statuses, meets productivity deadlines, and escalates unusual situations to management.

Investigate, evaluate, and resolve property and casualty claims end-to-end. Review policies for coverage, negotiate settlements, maintain accurate documentation, communicate with stakeholders, support legal/compliance activities, and identify process improvements to meet productivity and turnaround targets.

Provide compassionate bilingual (Spanish) customer service to Medicaid dental members via inbound calls. Capture and update member data, research and escalate complex issues, ensure HIPAA compliance, navigate healthcare programs and systems, and work scheduled Eastern Time shifts in a 100% remote call center.

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.

Partner with Digital Technology leadership to align and execute departmental priorities. Coordinate strategic planning, performance management, talent initiatives, and cross-functional communications. Streamline workflows, track action items, support onboarding and process adoption, and prepare reports to maintain accountability and operational consistency.

Provide 24/7 production support for Hadoop applications in a Cloudera data lake: monitor SLAs, triage and remediate job failures, collaborate with upstream/downstream teams, analyze and debug shell scripts/Python/Perl, manage large SQL systems, and generate reports for senior management.

Lead revenue operations and analytics to ensure accurate reporting, scalable systems, and cross-functional execution. Build executive dashboards, drive revenue planning and forecasting, optimize CRM and reporting tools, manage sales compensation and GTM processes, and lead initiatives to improve conversion, reduce timelines, and support executive decision-making.

Rotational internship across branch operations, counter sales, shipping/receiving, and account management. Shadow branch and regional leaders, gain sales and leadership experience, and complete a capstone process-improvement project with executive presentation.

Provide expert remote DBA services for MariaDB SkySQL customers: monitor databases, troubleshoot and resolve issues, optimize queries and architectures, configure backups and recoveries, automate DBA tasks, perform health checks, support on-call SLAs, manage cloud deployments, contribute to tooling and community, and provide scheduled shift coverage including nights/weekends and occasional international travel.