Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.

Manage prediction-market operations, including market creation, configuration, launches, settlements, member support, real-time surveillance, KPI reporting, and issue escalation. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to maintain compliant, liquid, and smoothly functioning markets. The role requires shift flexibility for surveillance coverage and may require obtaining a state gaming license.

Leads Coca-Cola portfolio performance across the United Central territory by translating commercial strategies into operating plans, driving bottler execution, monitoring revenue, volume, share, and transaction performance, managing resources and corrective actions, and building execution capabilities. The role partners with regional operations, commercial, finance, marketing, and supply-chain teams, maintains regular in-market engagement, and influences bottler leadership without direct authority.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.

Administer Federal Okta, Slack, and Google Workspace environments; manage identity lifecycle, permissions, SSO integrations, shared drives, and secure communication channels. Provide remote front-line support, troubleshoot access and software issues, and document procedures. Support commercial IT operations, align Federal and commercial workflows, conduct access audits, and assist with security investigations and compliance audits.

Manages end-user IT operations, service management, endpoint and asset administration, onboarding and offboarding, vendor relationships, security support, SOC 2 governance, risk management, and business continuity activities. The role serves as a technology escalation point, improves service processes and documentation, tracks operational and compliance metrics, coordinates audit evidence, and partners with internal teams and external vendors in a remote-first SaaS environment.

Leads internal IT operations for a distributed workforce, including help desk services, Microsoft 365 administration, identity and access management, endpoint lifecycle, vendors, licensing, business continuity, security operations, compliance controls, and technology projects. Manages a small team and supports secure AI and internal platform adoption. The role owns IT budgets, documentation, infrastructure practices, and controls aligned with ISO 27001, SOC 2, HIPAA, and GDPR.

Own and administer the Salesforce platform across sales, marketing, client services, and operations. Responsibilities include user access and security, configuration, automation, reporting, dashboards, data integrity, troubleshooting, training, integrations, testing, deployments, and stakeholder requirements gathering. The role designs scalable solutions, improves business processes and adoption, supports cross-functional initiatives, and maintains platform governance and best practices.

Provides temporary, high-level administrative support to Stripe executives, including complex calendar management, domestic and international travel coordination, expense reporting, time-management recommendations, and prioritization. The role also owns programmatic work supporting the global administrative business partner program and assists with ad hoc initiatives. Success requires strong organization, flexibility, discretion, proactive communication, process optimization, and the ability to manage competing priorities in a fast-paced environment.

Supports a C-Band spectrum clearing program by maintaining Salesforce data, validating engineering and financial records, organizing documentation, and preparing audit-ready FCC compliance and reimbursement packages. Develops document taxonomies, quality controls, dashboards, reports, and workflow automations using Salesforce, Power Automate, SharePoint, and related tools. Performs reconciliations, mock audits, discrepancy resolution, and process improvements while coordinating with project, engineering, finance, procurement, and vendor teams.