Top Remote Operations & Support Jobs in Raleigh-Durham, NC

The Revenue Cycle Productivity & Quality Analyst analyzes performance data, identifies improvement opportunities, and coordinates operational enhancements in revenue cycle processes.

Manage end-to-end residential mortgage loan production, communicate with borrowers, review and audit income/assets/credit, prepare disclosures, pre-underwrite files, and ensure loans fit borrower circumstances across Conventional, FHA, VA, USDA, Jumbo, 203k and reverse products.

Manage deal desk approvals, enforce discount and data quality policies, process and reconcile orders, maintain Salesforce contract and renewal accuracy, and own end-to-end Microsoft Marketplace private offers and troubleshooting while partnering with sales and finance to protect margins and keep deals moving.

Process reverse mortgage loans from application through closing. Maintain LOS data, obtain verifications and documents, communicate with borrowers and stakeholders, ensure regulatory and investor compliance, manage a pipeline of loans, and meet productivity and customer service standards.

The role involves managing commercial operations, optimizing planning processes, enabling data-driven decision-making, and developing training for commercial systems.

Provide Tier 1 support for credit union clients using core banking platforms. Diagnose and resolve member data, transaction, account maintenance, and configuration issues; log and escalate tickets; assist with installs and updates; maintain documentation and knowledge base; deliver user training and excellent client service.

Lead end-to-end revenue cycle, billing, invoicing, contract and pricing management for CPS business. Drive revenue conversion, integrity, SLA compliance, pricing modeling, client performance reporting, and cross-functional initiatives. Manage a large revenue operations team, partner with Finance, Legal, Sales, and Client Success, and present performance to executives to minimize leakage and maximize realized value.

Senior fraud operations role responsible for daily fraud reviews, complex investigations, escalations, and quality execution. Identify trends and control gaps, advise on alert tuning, produce reporting and insights, and coach junior analysts to improve investigation consistency and outcomes.

Provide application configuration, administration, and support for the Research Management System. Analyze use cases, design solutions, manage vendor relationships and upgrades, handle incident management, perform QA/testing, create documentation, and drive user adoption across university stakeholders.

Own and optimize end-to-end Salesforce and order-management workflows; translate business needs into technical requirements; lead cross-functional projects, testing, and releases; manage change, training, and documentation; and lead, coach, and prioritize work for a team of five to ensure consistent operational execution and scalability.