Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Provide billing support to technical customers across EMEA, resolving payment failures, invoice issues, extensions, disputes, and usage questions. Triage and escalate cases, communicate with technical and non-technical audiences, identify recurring problems, improve support workflows, and contribute to tooling, product enhancements, issue reproduction, and test coverage in a distributed async environment.

Provides L2 production support for enterprise healthcare applications, including incident management, troubleshooting, root cause analysis, SQL-based data corrections, configuration management, and customer communication. Collaborates with development, infrastructure, DBA, and product teams to resolve complex issues, coordinate fixes, maintain SLAs, and improve support processes through automation, monitoring, and alerting.

Lead staffing operations across multiple markets by managing Staffing Liaisons, aligning caregiver capacity with client demand, improving workforce utilization, reducing open client hours, and strengthening staffing performance. Responsibilities include workforce planning, capacity forecasting, KPI and dashboard management, data analysis, recruiting alignment, process improvement, workflow optimization, and cross-functional collaboration with clinical, intake, onboarding, scheduling, and operational teams.

Own end-to-end IT operations for a globally distributed workforce, including cross-platform support, MDM administration, patch management, endpoint security, SaaS and identity access, onboarding and offboarding, automation, asset inventory, procurement, and cloud/IaC collaboration. The role requires strong macOS, Windows, and Linux expertise, participation in weekend on-call rotation, and experience improving secure, scalable IT systems in a remote environment.

Leads operational performance management for mission-critical data center operations. Establishes KPIs, scorecards, dashboards, and SLA governance; analyzes asset, maintenance, reliability, and service delivery trends; and drives continuous improvement initiatives. Partners with site operations, engineering, maintenance, reliability, IT, quality, compliance, and business teams to improve efficiency, resilience, compliance, customer satisfaction, and operational outcomes. Supports executive reporting, client governance reviews, benchmarking, incident analysis, and corrective action validation.

Configure and quality-assure claims administration systems for group onboarding and renewals. Support vendor implementations, testing, migrations, data imports and exports, integrations, and troubleshooting of system and data-feed issues. Collaborate with operations, implementation, renewal, development, project management, and external vendors while maintaining security, governance, audit, and HIPAA compliance requirements.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Own partner operations from deal support and onboarding through hardware deployment, support, performance reporting, quality monitoring, payments, and reconciliation. Build repeatable processes, tools, scorecards, and playbooks across regions while coordinating with product, engineering, finance, hardware, and logistics teams to maintain partner output and resolve issues.

Supports Manhattan Active Omni by troubleshooting user and integration issues, monitoring exceptions, conducting root cause analysis, testing configuration changes and releases, documenting resolutions, and developing user guidance. Collaborates cross-functionally to improve processes, support business initiatives, and enhance customer service. The role also prepares management recaps and continuously expands platform expertise.

Own Tekmetric’s IT function, including systems, endpoints, identity, SaaS, office infrastructure, support, and security. Lead a small team, establish technical direction, automate workflows, manage SSO and device platforms, partner on security operations, support office technology, build scalable controls, and manage the IT budget. The role is hands-on and requires strong technical contribution across automation, infrastructure administration, incident response, and identity management.