Top Remote Customer Success & Experience Jobs in Providence, RI

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Provide empathetic, expert support via chat and email across iOS, Android, and web. Triage and escalate complex issues with repro steps and logs, ensure SLA compliance, cover weekend shifts, collaborate with engineering, and share insights to improve product reliability.

Serve as primary client contact for a portfolio, manage end-to-end project delivery, provide strategic guidance, drive upsell/cross-sell, analyze campaign performance, collaborate with internal teams to optimize results and improve client satisfaction.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

The Client Success Manager manages client relationships, develops custom marketing strategies to grow revenue, analyzes performance data, and ensures overall client satisfaction through effective communication and collaboration.

Provide first-line L1 support via email/ticketing: log incidents, diagnose and resolve basic issues, escalate to L2/L3 with documentation, assist with hardware/software setup, monitor system alerts, and maintain SLA and security compliance while ensuring high customer satisfaction.

Lead and scale Vanta's Customer Success, Support, and build Professional Services from scratch. Own delivery execution, retention, services P&L, SLAs, CSAT, and partner enablement. Drive onboarding, implementation, service offerings, tooling, metrics, and cross-functional handoffs to improve time-to-value, quality, and services margin for enterprise and mid-market customers.

Own technical success for enterprise customers across pre‑ and post‑sales: validate architectures, scope solutions, lead onboarding and complex Out‑of‑Band deployments, drive adoption, deliver training, and act as long‑term technical advisor.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Designs and delivers live and asynchronous training across Mitratech HR products to drive adoption and renewals. Creates eLearning, videos, support docs, manages a training request queue, analyzes engagement data, partners cross-functionally, and reports training KPIs.