Top Remote Customer Success & Experience Jobs in Providence, RI

Serve as the primary technical contact for customer accounts, leading deployments, demonstrations, proof-of-value engagements, workshops, troubleshooting, configuration, documentation, and implementation planning. Translate customer requirements into scalable solutions, coordinate with sales, engineering, security, and product teams, and advocate for customer needs. The role requires experience in technical account management or sales engineering, enterprise endpoint security or IT systems, and communicating complex security concepts to technical and executive audiences.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Manage a portfolio of premium financial advisor clients, lead onboarding and campaign delivery, conduct business reviews, demonstrate ROI, support renewals, and provide strategic guidance. Maintain accurate CRM records, communicate regularly with clients, and collaborate internally to improve processes and customer experience. The role requires SaaS customer success experience, strong presentation and organizational skills, and the ability to manage multiple priorities independently.

Build Nango’s customer success function by managing strategic developer-tool and technical SaaS accounts, driving adoption, renewals, and expansion. Develop relationships with technical users and executives, identify use cases and adoption risks, resolve customer blockers with Engineering, and create scalable playbooks for serving more than 700 customers. Track customer health, retention, and growth while partnering closely with the founders.

Own customer onboarding from signed agreement through first results, including sales handoff, stakeholder engagement, technical setup, data validation, use-case development, escalations, and transition to Customer Success Managers. Build scalable onboarding playbooks, systems, and tools; document best practices; train future teammates; and use AI to develop workflows and automations. The role is fully remote and supports mid-market and enterprise brands.

Manage a portfolio of SaaS customers, driving retention, renewals, upsells, cross-sells, and professional services sales. Build strategic account plans, engage executive stakeholders, maintain CRM forecasting, conduct account reviews, resolve escalations, and advocate for customer needs. Collaborate with sales, product, support, services, and marketing teams while analyzing account health and documenting best practices.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Provides technical support to customers through phone and email, manages and prioritizes support cases, tracks resolutions, and maintains customer satisfaction metrics. Supports sales, study management, marketing, and QA activities while developing expertise in Medrio’s SaaS platform and clinical research industry. The role includes structured onboarding, progressive responsibility, and collaboration with internal teams.

The Strategic Account Manager will manage client portfolios, drive account growth, conduct market research, and provide strategic insights, all while ensuring client satisfaction.

Manage health plan partnerships from implementation through ongoing value delivery, retention, renewals, and expansion. Coordinate internal teams, represent client needs, oversee program KPIs, support contracting conversations, produce client reporting, and drive operational improvements. The role requires strong healthcare payer knowledge, relationship management, analytical skills, and project coordination. It is fully remote with at least quarterly travel to client meetings.