Top Remote Customer Success & Experience Jobs in Providence, RI

Manage a portfolio of ~100 accounts as the primary CSM to drive retention, adoption, and growth. Build senior relationships, deliver product training, analyze usage data to design outreach campaigns, mitigate churn, facilitate cross-functional resolutions, support renewals and upsells, collect product feedback, and create customer advocacy.

Lead and scale the Customer Success organization to drive retention, expansion, and customer value. Build processes, KPIs, segmentation, and lifecycle programs; partner with Sales, Product, and Support; recruit and develop leaders; improve forecasting, customer health, and expansion outcomes to support rapid company growth.

Manage the AMCP partnership and related programs from contract to completion. Serve as primary AMCP contact, coordinate financial reporting, handle smaller inbound sales, adhere to SOPs, make on-the-fly program decisions, and collaborate across teams to deliver program outcomes.

Serve as an executive-facing measurement and ROI lead for enterprise accounts: design measurement frameworks, pull and validate datasets, quantify financial and brand ROI, create dashboards and presentations, partner with Sales/Product/Engineering to automate tracking, and shape renewal and growth strategies.

Lead and scale enterprise account management to drive retention, renewals, expansion, upsell and net revenue retention. Build high-performing teams, own forecasting and renewal processes, manage strategic enterprise relationships, collaborate cross-functionally to increase product adoption and customer health, and represent Keeper in executive customer engagements and industry events.

Lead HRIS and SSO integration setup, testing, and troubleshooting for new and existing customers. Configure integrations with major HRIS platforms, validate data flows, support onboarding calls and dashboard demos, document processes, and collaborate with engineering, CX, and sales to resolve issues and improve integration workflows.

Own end-to-end patient engagement campaigns for pharmaceutical clients: kickoff through launch and measurement, manage setup, quality control, reporting, client communication, cross-functional coordination, process improvements, and mentor junior team members.

Deliver role-specific training to dealership fixed-ops staff on myKaarma's SLT product suite, act as an SME for product and dealership processes, run multiple daily training sessions, document outcomes, schedule follow-ups, complete product activations, and collaborate cross-functionally to drive adoption and continuous improvement.

Serve as product expert working with Account Managers to perform needs analysis, configure/demo solutions for existing customers, maintain demo environments, create presentation materials, map customer requirements to product features, and liaise with internal teams to support upgrades and implementations.

Manage operational success of university partnerships by coordinating launches, aligning cross-functional teams, troubleshooting issues, improving processes, driving change management, and using data to enhance student and partner outcomes.