Top Remote Customer Success & Experience Jobs in Providence, RI

Owns a regional portfolio of automotive dealership clients, focusing on relationship management, product utilization, revenue retention, upgrades, upselling, and client performance. Identifies risks, analyzes account trends, develops action plans, provides product guidance and training, and advocates for client needs internally. The role includes occasional onsite visits, client workshops, mentoring junior Performance Managers, and travel of up to 50%.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Manage and grow Ambry's institutional accounts in the Northeast by driving adoption of CARE and other products, ensuring post-sale success, leading renewals and expansions, coordinating cross-functional teams, and delivering client governance and business reviews.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.

Supports a portfolio of commercial B2B SaaS customers by monitoring technical health, resolving bounded integration questions, improving platform adoption, and identifying renewal risks. Creates scalable enablement resources, including academy content, help articles, videos, workshops, and webinars. Partners with Customer Success, Product, and Education teams; documents issues, participates in UAT, supports AI-powered compliance workflows, and escalates complex technical problems.

Deliver and improve live and digital training for client RN and MD reviewer teams using Cohere’s healthcare platform. Coordinate onboarding, develop LMS content and tailored training materials, document client workflows and customizations, host webinars and demos, and incorporate feedback to improve adoption. The role collaborates cross-functionally to maintain accurate training aligned with queue management processes and client operating models.

Provides business-to-business client support by answering inquiries, resolving issues, fulfilling requests, managing workflows, navigating databases, and maintaining strong customer relationships. The role requires accurate multitasking, process-improvement awareness, effective communication, and proficiency with Microsoft Office. Representatives also identify opportunities to retain and grow existing client business through outstanding service.

Provides operational support to Udemy Business customers by managing licenses, configurations, learning paths, catalog recommendations, reporting, support requests, and platform adoption activities. The role serves as a knowledgeable partner to customer administrators, facilitates training and webinars, coordinates requests across accounts, identifies improvement opportunities, and escalates issues to appropriate internal teams.

Manages strategic relationships with complex enterprise Managed Services customers, driving adoption, satisfaction, retention, renewals, and expansion. Develops success plans, monitors KPIs, handles escalations, coordinates technical and operational resolutions, and communicates with executive stakeholders. Partners with sales and internal teams to align services with customer needs, identify growth opportunities, improve service delivery, and resolve issues. Coaches junior customer success professionals and leads internal initiatives.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.