Top Remote Customer Success & Experience Jobs in Providence, RI

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Manage and grow Ambry's institutional accounts in the Northeast by driving adoption of CARE and other products, ensuring post-sale success, leading renewals and expansions, coordinating cross-functional teams, and delivering client governance and business reviews.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

The Enterprise Client Success Manager will manage enterprise client relationships, ensuring adoption, satisfaction, and growth while providing operational support and insights for strategic account expansion.

The role involves managing relationships with public sector clients, ensuring successful deployment and adoption of IoT solutions, and fostering customer success throughout the lifecycle of their investment.

Lead and grow a high-performing Technical Account Management team for enterprise customers. Build scalable, data-driven processes (including AI-assisted workflows), partner with Sales/Product/Customer Success, manage high-priority technical escalations, and drive retention and ROI through analytics and platform advocacy.

As a Technical Account Manager at mabl, you will manage relationships with enterprise customers, guide their use of mabl's testing platform, troubleshoot implementation issues, and advocate for their success internally.

As a Customer Success Manager, you will develop relationships with enterprise customers, driving their success and adoption of Jellyfish's platform through onboarding, training, and regular check-ins with account health.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.

Lead onsite deployments of Toro's TMS at trucking terminals, translating client goals into rollout plans, delivering hands-on training, troubleshooting issues in real time, coordinating with internal teams, and ensuring smooth transitions from legacy systems while traveling frequently to client sites.