Top Remote Customer Success & Experience Jobs in Providence, RI

Manage the configuration, security, and data quality of Salesforce. Responsibilities include user management, data governance, automation, reporting, and release management, while collaborating with stakeholders for improvements.

The Senior Technical Sales Enablement Manager will design and implement technical training programs, improve onboarding processes, and enhance the effectiveness of pre- and post-sales teams through cross-functional collaboration and data-driven insights.

Manage a territory of existing SaaS customers to drive expansion revenue, retention, and account health. Conduct account reviews, use product usage data to identify growth and risk, manage pipeline through close, collaborate cross-functionally, meet revenue/retention KPIs, and maintain CRM records.

Provide escalation and audit support for the Client Support team, make higher-limit repair/replace decisions, identify process improvements, manage multiple cases, and coach/mentor peers and new employees.

Lead cloud-based DMS onboarding and training for dealerships, configure SaaS workflows and integrations, manage implementation teams and milestones, document runbooks, mitigate risks using tools like Jira or Salesforce, collect user feedback, and drive customer adoption through intensive product certification and change management.

Own success, retention, and growth for a ~25-account portfolio. Manage renewals, mitigate risk, identify expansion opportunities, forecast revenue, coordinate cross-functional support, deliver excellent customer communication, and drive one measurable internal improvement project per quarter after onboarding.

Lead and mentor a Customer Success team managing health system, health plan, and referral partner portfolios. Drive retention strategy, executive relationships, cross-functional advocacy, operational excellence, performance tracking, and large-scale engagement campaigns. Communicate clinical outcomes and support finalist/prospect presentations.

Manage a portfolio of fast-growing clients to drive adoption, retention, expansion, and advocacy. Build strategic account plans, conduct QBRs, forecast risk, resolve issues, and collaborate cross-functionally to deliver ROI and maintain client health metrics (NPS, CSAT, retention). Produce client deliverables and operate with minimal supervision to influence strategic decisions.

Manage a portfolio of ~100 accounts as the primary CSM to drive retention, adoption, and growth. Build senior relationships, deliver product training, analyze usage data to design outreach campaigns, mitigate churn, facilitate cross-functional resolutions, support renewals and upsells, collect product feedback, and create customer advocacy.

Lead and scale the Customer Success organization to drive retention, expansion, and customer value. Build processes, KPIs, segmentation, and lifecycle programs; partner with Sales, Product, and Support; recruit and develop leaders; improve forecasting, customer health, and expansion outcomes to support rapid company growth.