Top Remote Customer Success & Experience Jobs in Providence, RI

Designs and delivers live and asynchronous training across Mitratech HR products to drive adoption and renewals. Creates eLearning, videos, support docs, manages a training request queue, analyzes engagement data, partners cross-functionally, and reports training KPIs.

Serve as first point of contact for nonprofit leads, run discovery calls, demonstrate product value, manage a high-volume pipeline via phone/email/video, maintain HubSpot data, and provide feedback to improve processes and customer experience.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Manage strategic New Verticals accounts as a Customer Success Manager: drive program strategy, adoption, growth, renewals, and forecasting. Lead consultative customer engagements, analyze usage, identify expansion opportunities, and collaborate cross-functionally to deliver value and retention.

The Customer Success Associate will enhance customer experiences by supporting onboarding, managing billing processes, and driving customer engagement and retention initiatives.

Lead and scale a global renewals team to own end-to-end renewal processes, forecasting, risk identification, contract execution, and on-time close. Drive forecast accuracy, cohort renewal and on-time renewal KPIs, improve CRM/CLM tooling and playbooks, and partner with Sales, Customer Success, Legal, Deal Desk, and Finance to reduce cycle time and improve retention.

Manage a portfolio of enterprise SaaS customers to drive retention, renewals, and expansion. Coordinate cross-functional teams, define success metrics, drive product adoption and enablement, surface voice-of-customer insights, manage escalations and commercial negotiations, and maintain CRM records to ensure scalable, high-touch account success.

Supervises the Global Client Success team, coordinates workloads, develops training programs, oversees help desk functions, and monitors team KPIs to enhance client experience with laboratory submissions.

The Junior Technical Success Manager ensures technical delivery and adoption of AI solutions, manages projects across stakeholders, oversees technical health, and educates customers on best practices.

The role involves providing telephonic interpretation services in English and Uyghur across various settings, ensuring confidentiality and superior customer service.