Top Remote Customer Success & Experience Jobs in Providence, RI

Own a $5M ARR portfolio of 300-500 dental practices to drive adoption, retention, and expansion through digital one-to-many programs, data-driven health monitoring, proactive churn prevention, renewals management, and cross-functional partnerships. Contribute to playbooks and integrate AI tools to scale the Customer Experience team.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Own a portfolio of strategic accounts to drive adoption, retention, and expansion of Marchex solutions. Build C-suite relationships, deliver Strategic Business Reviews, analyze call and conversation data to produce ROI-driven insights, develop strategic account plans, and collaborate with Sales, Product, Analytics, and Support to resolve issues and identify growth opportunities.

Support the full customer lifecycle for hospital deployments of autonomous delivery robots: assist pre-sales discovery, execute deployments and on-site setup, train staff, monitor utilization, identify optimization and expansion opportunities, coordinate cross-functional teams, and document best practices.

Post-sale technical Solutions Architect embedded in strategic enterprise accounts to drive AI-native developer tooling adoption. Configure environments, design workflows, enable engineering teams, lead architecture reviews, coordinate across Sales/Product/Engineering, and scale organization-wide adoption while measuring engineering impact.

The Strategic Account Manager oversees commercial relationships, focusing on renewals, expansions, and account strategy, ensuring customer value and engagement across teams.

Own a portfolio of Tier 1/2 accounts for managed IT, cloud, and cybersecurity services. Drive retention and expansion, deliver QBRs with vCIO/TAM, manage renewals, maintain CRM records in HubSpot, mentor Account Managers, and escalate/resolve technical issues while coordinating upsell opportunities with Sales and product teams.

Own a portfolio of B2B SaaS customers to drive retention and adoption. Proactively identify adoption gaps, deliver hands-on configuration and integration improvements, lead strategic advisory and governance, support renewals and expansions, and coordinate across Support, Product, and Engineering to resolve complex technical issues.

Contact policyholders via phone, SMS and email to schedule insurance appraisals, assist homeowners with the ASSIST photo-capture app, update work order statuses, meet productivity and quality goals, prioritize tasks, and report issues to management.

The Destination Specialist will design and book customized travel experiences for clients, ensuring high-quality service and in-depth knowledge of South America.

The Destination Specialist will design, plan, and book customized travel experiences to Africa, providing excellent customer service and support throughout the process while collaborating with clients and suppliers.

The Destination Specialist designs and books tailored travel itineraries for clients, collaborates on preferences, and ensures exceptional service. Responsibilities include managing inquiries, preparing documentation, and maintaining supplier relationships.