Top Remote Customer Success & Experience Jobs in Providence, RI

Manage customer accounts as a trusted technical advisor, guiding onboarding, implementation, platform best practices, account health reviews, troubleshooting, optimization, renewals, and upsell opportunities. Build strong client relationships, coordinate with support and sales teams, and communicate technical concepts to both technical and non-technical stakeholders while helping customers maximize cloud and cybersecurity solutions.

Manage and grow a portfolio of existing SaaS customer accounts by driving upsells and cross-sells, developing account strategies, conducting QBRs, forecasting expansion pipelines, and partnering with Customer Success, Product, Solutions Consulting, and Marketing. The role focuses on customer adoption, relationship building, expansion quota attainment, Salesforce pipeline management, and selling finance-focused solutions to CFOs, FP&A teams, and Controllers.

Lead technical onboarding, implementation, and adoption for MCP-based and emerging solutions. Guide customers through setup, testing, and activation; support pre-sales discovery; monitor engagement and adoption; and translate technical capabilities into practical outcomes. Build scalable playbooks, documentation, training, and internal enablement while partnering with Sales, Customer Success, Product, and Engineering. Identify adoption friction and use customer feedback to improve implementation processes and product support.

Provides remote technical support for EverHealth SaaS healthcare applications through phone, chat, email, and customer portals. Diagnoses application, workflow, and configuration issues; documents troubleshooting; escalates complex cases; collaborates with Product, Engineering, Billing, and other teams; maintains knowledge-base content; and meets customer satisfaction, quality, productivity, and SLA goals.

Own a portfolio of accounting-firm customers, driving retention, renewals, expansion, adoption, and measurable business outcomes. Build executive relationships, success plans, ROI cases, and renewal forecasts; identify churn risks and expansion opportunities using customer data and analytics. Collaborate with Sales, Product, Engineering, Marketing, Implementation, Support, and Education teams to improve customer outcomes and influence product priorities. The role requires strong commercial ownership, strategic communication, cross-functional leadership, and periodic travel.

Serves as the senior technical advisor for strategic enterprise customers, owning technical relationships, architecture reviews, adoption, health assessments, escalations, root-cause analysis, and executive briefings. Partners with Product, Engineering, Support, Sales, and Customer Success to drive outcomes, retention, and expansion. Creates scalable documentation and enablement while mentoring TAMs and support engineers. Requires strong enterprise integration, API, cloud, troubleshooting, communication, and cross-functional leadership experience.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Owns customer retention and expansion across a portfolio of accounts. The Renewals Manager engages customers before renewal, drives value-based conversations, analyzes usage and health data, identifies churn and expansion opportunities, and coordinates renewal execution across Sales, Finance, and Legal. The role also develops scalable engagement frameworks, presents pipeline insights to leadership, and partners with Account Executives and technical customer success teams in a B2B technology environment.

Manage day-to-day relationships with credit union partners, resolve product questions, support onboarding, drive platform adoption, deliver staff training, and conduct business reviews. Track referrals, engagement, and utilization to identify opportunities and inform internal teams. Build scalable enablement materials, playbooks, and AI-first workflows while collaborating with operations, product, marketing, and insurance agents.