Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Leads the strategy, operations, and scaling of Calendly’s customer support function. Oversees multi-channel support delivery, develops high-performing teams, establishes performance metrics, manages budgets and vendors, and handles escalations. Partners with Customer Success, Product, Engineering, and Sales to improve customer experience, workflows, automation, self-service, and product feedback processes.

Manage B2B SaaS customer relationships by aligning business goals with product capabilities, driving adoption, retention, and expansion. Develop success plans, analyze account data, conduct business reviews, manage risks, collaborate cross-functionally, and support training and feature adoption. Use AI tools responsibly to improve account analysis, support workflows, and productivity while protecting client data.

Manage a defined book of business by improving retention, reducing churn, identifying expansion opportunities, and closing upsell and cross-sell deals. Build executive-level client relationships, monitor customer health and adoption, mitigate renewal risks, and contribute to revenue growth through consultative account management.

Leads strategic customer success for enterprise accounts, overseeing onboarding, adoption, optimization, renewals, and expansion. Builds executive relationships, conducts business reviews, develops success plans, and drives measurable value from NICE CXone, AI, automation, and analytics capabilities. Coordinates matrixed internal teams, resolves risks, supports account growth, and informs product innovation. Requires extensive SaaS or CCaaS customer success experience, NICE CXone or comparable platform expertise, enterprise account management, and executive communication skills.

Manage and grow an assigned SaaS customer portfolio by driving product adoption, renewals, retention, expansion, and referrals. Conduct value-based sales calls, resolve billing and contract cases, maintain Salesforce data, manage escalations, process renewal increases, execute engagement campaigns, and identify win-back opportunities. Collaborate cross-functionally on customer training, webinars, product feedback, reporting, and customer engagement strategies.

Manage a portfolio of corporate accounts, focusing on retention, renewals, product adoption, and expansion revenue. Build relationships with users and executive stakeholders, identify churn risks and growth opportunities, forecast retention, conduct business reviews, and collaborate with Account Executives. Serve as a client advocate, gather product feedback and customer success stories, and communicate insights internally to support product, marketing, and sales strategies.

Manage and grow a portfolio of corporate and consulting clients by driving retention, renewals, product adoption, and expansion revenue. Build relationships with users and executive stakeholders, conduct business reviews, identify churn risks and growth opportunities, and collaborate with Account Executives. Represent customer needs internally by sharing feedback, value stories, and market insights with product, marketing, and sales teams.

Manage a portfolio of corporate accounts, maximizing retention, product adoption, renewals, and expansion revenue. Build relationships with users and executive stakeholders, identify churn risks and growth opportunities, forecast retention, and collaborate with Account Executives. Conduct business reviews, provide proactive client engagement, gather product feedback, and represent client needs internally while serving as a strategic business partner.

Manage a portfolio of approximately 200–250 Korean-speaking brands, coaching them on Faire’s platform, products, programs, and events. Drive adoption, retention, sales growth, upselling, and revenue outcomes through tailored account strategies. Build trusted customer relationships, communicate product updates, analyze performance data, synthesize customer feedback, and collaborate cross-functionally with support, product, design, and marketing teams.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Manage strategic agency/brand/publisher relationships for InMarkets measurement offering: scope and deploy measurement solutions, ensure pixel implementation, analyze campaign reporting, provide dashboard training and post-campaign measurement reports, coordinate internal teams, and drive partner satisfaction and revenue.

Leads customer support programs and supportability across Support, Product, and Engineering. Owns process optimization, automation, analytics, dashboards, supportability standards, product readiness reviews, root-cause analysis, and roadmap influence. Drives measurable improvements in customer satisfaction, deflection, resolution times, support efficiency, and product troubleshooting capabilities while contributing to strategic planning, budgeting, and technology decisions.