Top Remote Customer Success Jobs in Peoria, IL

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Lead GC AI’s global Customer Success and Support organization through rapid growth. Own post-sale strategy, team structure, staffing, compensation, support operations, customer tiering, onboarding, renewals, expansion, retention, escalations, advisory programs, and customer feedback loops. Build dashboards and health scores, partner with Sales on revenue retention, and collaborate with Product and Engineering to convert customer insights into roadmap priorities.

Owns strategic direction, partner engagement, account health, and growth for complex utility virtual power plant partners. Serves as a senior advisor, escalation point, and mentor while developing scalable playbooks, identifying program bottlenecks, and coordinating cross-functional solutions. Partners with Sales and Product, manages customer feedback, tracks account health through analytics, and influences product and service roadmaps. This is a senior individual-contributor role with no direct people management.

Drive strategy and operations for the Customer Success organization by improving workflows, onboarding, lifecycle management, reporting, customer health metrics, capacity planning, and renewal processes. Partner with Finance, Sales, Product, RevOps, and Enablement to implement scalable systems, define KPIs, provide data-driven recommendations, and lead adoption of new processes across a fast-growing SaaS business.

Own the full client lifecycle for telehealth businesses, from onboarding through renewals and expansion. Build client relationships, troubleshoot platform and workflow issues, monitor engagement and churn risks, and deliver demonstrations and strategic recommendations. Use ChatGPT, Claude, Gemini, and other AI tools to research needs, automate workflows, improve communications, and validate solutions. Collaborate cross-functionally to enhance client experiences, document successful AI processes, and support clients during weekend work.

Leads customer engagements and large-scale analytics projects from inception through delivery, ensuring measurable business value, quality, budgets, and timelines. Builds customer relationships, translates needs into analytics solutions, supports renewals and expansions, and coordinates with product, engineering, and data science teams. Also supports solution architecture, pre-sales demonstrations, proof-of-concept implementations, technical use-case development, and customer conferences. Presents complex insights to technical and nontechnical stakeholders.

Manage issuer customer relationships in the credit card portfolio, develop growth strategies, analyze performance data, and provide recommendations. Build scalable customer success processes, playbooks, and automation while leading strategic reviews and collaborating with finance, analytics, marketing, and product teams. The role requires strong communication, analytical ability, CRM workflow experience, and comfort working in ambiguous environments.

Own customer outcomes across a portfolio of senior living communities, driving adoption, measurable care improvements, customer health, and retention. Lead kickoffs, training, staff and family sessions, data-informed reviews, risk management, and escalations. Build relationships with executive and clinical stakeholders, translate platform insights into operational change, maintain account health in HubSpot, and relay customer feedback to Product. The role is fully remote in the US with up to 50% travel.

Own outcomes for complex enterprise accounts by driving AI product adoption, workflow transformation, ROI, retention, and expansion. Lead executive relationships, business reviews, change management, governance, and risk remediation. Create adoption playbooks, mentor CSMs, and influence cross-functional product and enablement decisions. Requires customer success, consulting, or account management experience in legal technology, eDiscovery, litigation support, or regulated workflows.

Manage SMB customer relationships for Shopmonkey’s SaaS platform by driving product adoption, expansion, renewals, and churn reduction. Guide auto repair shop owners, identify upsell and cross-sell opportunities, monitor customer health, and provide customized solutions. Collaborate with Sales, Support, Product, and Implementation teams to deliver strong customer experiences. Attend customer visits and industry events as needed.

Own customer success for government accounts by driving adoption, retention, renewals, expansion, and customer outcomes. Develop account strategies, train users, monitor success metrics, manage stakeholders, de-escalate risks, and advocate for customers internally. The role requires cross-functional collaboration with Product, Sales, and Support, plus customer visits and conferences approximately 15–20% annually.

The Customer Success Architect guides customers through SaaS onboarding and implementation, coordinates milestones and project scope, connects product capabilities to customer workflows, resolves concerns, and advocates for customer success. The role builds relationships with users and executive sponsors, collaborates across Customer Success, Sales, Support, Product, and R&D, and shares customer insights to improve implementation practices. US-remote with 10% travel to customer sites and events.

Own post-sale relationships for healthcare and health-tech clients, leading implementations, launches, adoption, executive business reviews, account health, renewals, and expansions. Build implementation playbooks and post-launch operating processes while managing complex cross-functional projects and multiple enterprise accounts. Partner with health plan and health system leaders to communicate performance, resolve risks, drive engagement, and support long-term client growth.

Manage a portfolio of customer accounts, build trusted relationships, diagnose needs, drive adoption of Sift's platform, track business outcomes, advocate for customer feedback, support QBRs, and develop expertise in fraud, payments, trust and safety, and SaaS products.

Leads strategic customer success for enterprise accounts, managing post-sale engagement, adoption, renewals, expansion, and value realization. Builds executive relationships, develops account plans, drives AI and automation adoption, and coordinates matrixed internal teams. Requires expertise in contact center operations, cloud migration, CXone or comparable CCaaS platforms, analytics, and C-suite stakeholder management. The role manages accounts exceeding $10 million in ARR and requires up to 25% travel.

Lead customer success for Bueno’s B2B smart building analytics platform. Responsibilities include managing client relationships, onboarding and implementation, delivering HVAC and energy engineering services, developing success plans, supporting escalations, conducting product training, tracking adoption and renewal metrics, gathering feedback, and identifying expansion opportunities. The role also improves team processes and supports business growth while working remotely with up to 20% travel.

Manages a portfolio of SLED customers, driving adoption, retention, renewals, upsells, and cross-sells. Builds senior-level relationships, conducts business and technical reviews, advises customers on cybersecurity and password management, resolves technical issues, and negotiates licensing contracts. Analyzes account data to identify risks and expansion opportunities, supports customer advocacy, and contributes to account management programs. Requires SaaS sales or customer success experience, SLED technology sales experience, technical integration knowledge, Salesforce proficiency, and U.S. person status.

Leads US Customer Success for a healthcare technology company serving senior living communities. Owns customer outcomes, health, adoption, retention, and executive relationships while hiring and developing a high-performing CSM team. Partners with Account Management, Clinical, Deployment, and Product to improve care-team adoption, ensure successful implementation, communicate customer needs, and scale customer success operations across complex multi-site B2B customers.

Own the end-to-end client success lifecycle for a SaaS platform and consulting services, including onboarding, success planning, engagement, renewals, health monitoring, risk mitigation, executive reviews, platform adoption, and expansion support. Serve as the primary client advocate and coordinate cross-functional teams to deliver measurable compliance, security, and business outcomes.

Manage 8–10 concurrent customer implementations, coordinate internal delivery milestones, translate customer business processes into optimized software workflows, and serve as a trusted advisor. The role also involves improving implementation processes, identifying scalable best practices, communicating product issues to engineers, and managing customer accounts to maintain high NPS and low churn.

Manage a pooled portfolio of customers to improve satisfaction, retention, product adoption, and revenue expansion. Respond to inquiries, resolve critical issues, provide consultative guidance and basic training, support renewals and upsells, document customer activity in CRM systems, and monitor workflows and churn risks. Collaborate with internal teams, communicate product updates and best practices, attend industry promotional events, and support customers through onboarding, ongoing usage, and potential termination.

Manage a portfolio of utility and energy-efficiency clients as the primary contact throughout program implementation. Build stakeholder relationships, coordinate internal and external teams, manage timelines, risks, and contractual deliverables, and maintain strong client satisfaction. Identify account expansion and sales opportunities, lead client meetings and RFP efforts, translate client priorities into action, and drive continuous improvement across program delivery.

Build scalable customer adoption and lifecycle programs for a multi-product SaaS platform. The role uses customer and product data, health signals, AI, and testing to identify adoption barriers, trigger proactive engagement, and create playbooks and enablement resources. Responsibilities include customer community and champion programs, automated re-engagement sequences, reporting governance, cross-functional strategy, and program roadmap ownership. The position partners with Customer Success, Product, Onboarding, Support, and Enablement teams to improve customer outcomes while enabling CSMs to focus on strategic relationships.

Owns a portfolio of enterprise and mid-market clients, driving retention, renewals, expansion, product adoption, enablement, and account health. Leads commercial negotiations, training, strategic reviews, and relationships with economic buyers. Partners with Support, Sales, Research, and Product to resolve issues, advocate for client needs, and influence the product roadmap. Requires substantial market research and commercially accountable client relationship experience.